Lead ServiceNow Developer

Key Responsibilities

• Lead and mentor a team of Service. Now developers, enforcing best practices in development, configuration, and integrations.
• Define and execute the Service. Now development strategy aligned with organizational goals.
• Design, develop, and deploy Service. Now applications, workflows, service catalogs, and integrations.
• Provide technical leadership across modules such as ITSM, ITOM, HRSD, Sec. Ops, and custom applications.
• Drive platform governance including coding standards, security controls, and design frameworks.
• Collaborate with business stakeholders to gather requirements and translate them into scalable solutions.
• Lead complex integrations using REST, SOAP, APIs, LDAP, and MID Server.
• Implement automation and advanced workflows leveraging Service. Now best practices and emerging capabilities (AI/ML).
• Ensure alignment with ITIL processes, compliance standards, and enterprise security policies.
• Support platform operations including upgrades, patching, performance optimization, and stability.
• Partner with Transformation and Operations teams for continuous service improvement and platform lifecycle management. Service. Now Development Lead Required Skills & Qualifications: Technical Expertise
• Strong experience in JavaScript, Glide API, AngularJS, HTML, CSS
• Deep knowledge of at least two Service. Now modules: ITSM, HRSD, IRM, or Sec. Ops
• Good understanding of CMDB, ITOM, CSM, and custom application development
• Proven experience in Service. Now architecture design and enterprise integrations
• Exposure to CI/CD pipelines, DevOps practices, and Agile/Scrum methodologies Experience & Education
• Bachelor’s or master’s degree in computer science, IT, or related field
• 9+ years of Service. Now experience, with significant hands-on expertise in Service. Now development and team leadership
• Proven track record of delivering large-scale Service. Now implementations Key Competencies
• Strong leadership and mentoring skills.
• Solution-oriented mindset with architectural thinking.
• Excellent stakeholder communication and collaboration skills.
• Ability to drive innovation and platform adoption. Certifications
• Service. Now Certified System Administrator (CSA) – Mandatory
• Certified Application Developer (CAD) – Preferred
• Certified Implementation Specialist (CIS) – Good to Have