ATG Consultant with support

Job Summary

We are looking for an experienced ATG Application Support Engineer with strong expertise in Java/J2EE-based web applications, hybrid environments, and cloud-based application support. The ideal candidate will have a solid background in production support, performance troubleshooting, and monitoring, along with hands-on experience in ATG Commerce platforms and modern microservices architectures.

Key Responsibilities

Provide end-to-end production support for ATG-based e-commerce applications across Dev, QA, and Production environments Perform advanced troubleshooting , incident resolution, and root cause analysis (RCA) Analyze thread dumps, heap dumps , and performance issues (memory leaks, JDBC connections, session issues) Support application migration and operations in cloud environments (AWS/Azure/GCP) Monitor system performance and ensure high availability and reliability Work with Microservices (MSE) / Micro Frontend (MFE) architectures Collaborate with development teams for bug fixes, enhancements, and system improvements Utilize monitoring and logging tools for proactive issue detection Participate in on-call support and handle critical production incidents Required Skills & Experience: Minimum 5+ years of experience supporting Java/J2EE-based web applications Strong experience with Oracle ATG (Web Commerce) platform Expertise in application support and operational troubleshooting Experience in Java performance tuning and profiling (thread/heap dump analysis) Strong knowledge of Apache Tomcat, JBoss (7.

x) application servers Hands-on experience with monitoring tools such as: App. Dynamics (preferred) Splunk (preferred) New Relic, Extra. Hop, v. Sphere, Solar. Winds Orion Experience with traffic analysis and debugging tools (Wireshark, Fiddler, browser dev tools) Strong SQL and Oracle database knowledge with debugging capabilities Experience supporting applications in cloud platforms (AWS, Azure, or GCP) Hands-on experience with hybrid application environments Understanding of Microservices and Micro Frontend architectures Strong analytical, troubleshooting, and problem-solving skills Excellent communication and collaboration skills