Third-Party Billing Specialist (Hybrid Eligible)

Cashier and Student Repay

This position provides operational support for all third-party billing functions and assists in ensuring third-party processes and deadlines are completed accurately and on time each semester. The position serves as a resource for internal campus departments and external sponsors regarding third-party billing procedures and inquiries.

Responsibilities include

processing third-party sponsorships, maintaining related records, participating in system testing during upgrades, and identifying opportunities for process improvement. While this position does not supervise staff, it serves as a knowledgeable resource and collaborative team member within the third-party billing team. In addition, the position responds to general Cashiers Office inbound calls through the main office number and assists customers with account-related questions and concerns.

Key Responsibilities

• Communication & Customer Service o Assist as a point of contact for students, sponsors, university departments, and Financial Aid regarding third-party billing processes. Provide guidance on billing requirements, documentation, and established timelines. Respond to inquiries related to invoices, sponsorship authorizations, account charges, and payment status, escalating complex issues as needed and supporting the overall operations of the third-party billing team. • Transaction Processing o Provide support to the third-party billing team by assisting with daily processing activities and helping ensure assigned tasks are completed accurately and efficiently. Serve as a resource for staff by assisting with problem-solving, customer inquiries, and routine processing questions, escalating complex issues as appropriate. Support the onboarding and training of new employees involved in third-party billing functions and contribute to the development and maintenance of training materials and procedural documentation. Participate in system testing for updates, enhancements, and process changes as assigned, and provide feedback to support operational effectiveness. o Establish and maintain third party sponsor accounts in the student information system (myZou). Review eligibility documentation and authorizations each semester. Generate accurate third party invoices within established timeframes. Apply sponsor credits, waivers, and contract billing authorizations to student accounts. o Process sponsor billing forms for University Accounts and Grants. Review submitted forms for completeness and required approvals, identify and resolve discrepancies as needed, and assist in ensuring journal entries are prepared accurately and processed in a timely manner. • Account Reconciliation & Payment Processing o Track outstanding balances and follow up on unpaid invoices. Reconcile sponsor payments to billed amounts and resolve discrepancies. Monitor aging reports and communicate issues to sponsors or students. Process adjustments and corrections in a timely manner. Review the weekly unclaimed wire report for pending third party payments, claim appropriate items, deposit funds, and credit student accounts.

Monday-Friday 8am-5pm

An Associate's degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary

Highly organized, adaptable, and eager to learn. Previous experience with third-party billing sponsorships strongly preferred. Ability to quickly assimilate new technology and/or applications. Strong attention to detail, analytic skills, and problem-solving abilities. Must be able to effectively handle competing priorities and work independently and as a collaborative team member. Fluent in MS Office Suite. Knowledge, Skills, & Core Attributes • Detail oriented, with the ability to handle multiple tasks at the same time • Possesses conceptual knowledge of theories, practices and procedures within the Finance and Business function • Applies general financial and/or business knowledge developed through education and experiences • Exhibit a high personal standard of excellence, be an effective team player, and demonstrate inclusivity, civility, and respect for all. • Operate with minimal guidance, be a dependable, self-directed learner who is flexible and adaptable to changing environments. • Engage stakeholders and customers through effective written and oral communication.

Salary Range: $19.72-$21.75/per hour Grade: GGS 007 University Title: BUSINESS SUPPORT SPECIALIST II Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Employment visa sponsorship is not available for this position.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement Equal Employment Opportunity The University of Missouri is an Equal Opportunity Employer. To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.