Entry & Ticketing Guide

Overview

The Entry Guide is the first and final point of contact for guests at BVO. This role manages check-in, ticket sales, and guest flow—welcoming visitors into the experience and guiding them as they exit. You help set the tone on arrival and ensure a smooth, positive close to each guest’s journey through the River of Time.

Key Responsibilities

Greet guests with a welcoming, confident presence upon arrival Manage check-in: scan tickets, confirm waivers, and verify entry times Sell tickets on-site and assist with basic purchase questions Communicate timing, group flow, and entry expectations clearly Maintain organized lines and efficient guest movement Support guest exit flow, helping transition guests out of the experience smoothly Answer questions and direct guests as needed Coordinate with internal team to keep entry and exit running seamlessly What We’re Looking For Strong communication and customer service skills Comfortable handling transactions and basic sales Organized and detail-oriented Calm and confident in a fast-paced environment Able to manage groups while staying friendly and efficient Work Style High-energy and present Proactive and solution-oriented Team-focused with strong awareness of timing and flow Schedule Flexible, including weekends, peak hours, and events Why Join the BVO Crew BVO is a living, evolving experience where we take Play seriously.

We are a crew of creative world-builders grounded by the Seven Codes . We move with Courage into the unknown and honor Craft in every detail. Here, you aren’t just staff; you are part of a Community built on Connection and mutual respect. We stay Curious to keep our stories growing, use Coherence to keep our multiverse aligned, and hold a deep Commitment to our work and each other.

If you’re ready to build something Memphis has never seen before, you’ll fit right in. Salary $16 - $22 per hour