Patient Intake Scheduling II

Shawnee Health – Patient Intake Scheduling II Join Southern Illinois’ leading healthcare organization, with over 350 team members who believe that in taking care of each other and our patients and clients, we create new opportunities for success and bring big dreams to life. Shawnee Health is seeking a Patient Intake Scheduling II for our Shawnee Health Carbondale Medical Office.

This position reports directly to the Patient Intake Scheduling Supervisor.

Responsibilities

Promptly and professionally answers, screens, and processes medical service requests and telephone inquiries with strict adherence to confidentiality policies. Collects and enters patient intake information into the appropriate area of practice management system with accurate information. Refers patients to the appropriate staff, according to patient request per established protocols, i.

e. triage, medical records, patient care coordinators. Utilizes practice management system to schedule appointments according to established protocols. Participates in internal education opportunities relevant to the contact center and customer service environment; Attends/completes all assigned training through Health Stream and other resources as required.

Meets Shawnee Health Service and department benchmarks and or quality indicators as monitored through audits and or recordings. Supports organizational changes, demonstrates flexibility in proving coverage as needed during times of high volume or staff shortage. Other duties and special projects that are assigned by management.

Required to work a flexible schedule, including some evenings, weekends, and early morning hours. Reliable transportation on the job is mandatory. May be temporarily assigned or permanently re-assigned to work at other Shawnee Health Care Centers.

Requirements

High School Diploma or equivalent 1-2 years' experience in scheduling & front office registration Hourly Rate: $17 - 18.59 Comprehensive Benefits Package Vision Insurance Employer and Voluntary Paid Life Employer Paid Long Term Disability Voluntary Short-Term Disability Accident Insurance Critical Illness Insurance Flexible Spending Account Dependent Care Account 401k Retirement Plan Paid Time Off For more information, please visit the below website: https://www.

shawneehealth.com/join-our-team/employee-benefits/