Business Process Automation Analyst

The Business Process Automation Analyst is responsible for identifying, developing, implementing, and supporting automation solutions that improve operational efficiency, data integrity, and scalability across mortgage servicing operations. This position combines expertise in robotic process automation (RPA), business intelligence, database management, and process improvement to streamline workflows and reduce manual effort.

The analyst partners with business stakeholders to evaluate current processes, design automated solutions, develop bots and reporting tools, and maintain databases and applications that support operational performance.