PT Communications Officer II

PT COMMUNICATIONS OFFICER II Job Description Communications Officer I PD-911/4 Police Department - 911 JOB SUMMARY This position is responsible for receiving emergency and administrative calls and for dispatching appropriate emergency personnel. An incumbent in this position may be designated “Communications Officer II” or “Communications Officer III.’ MAJOR DUTIES

1. Operates telephone, communications equipment, and computer systems associates with Police, Fire, and Emergency Medical communications.
2. Receives, screens, processes, and monitors emergency and non-emergency calls from the public and from other public safety agencies; categories and prioritizes calls; returns calls to verify hang-ups; confirms jurisdiction; directs callers to proper agency; takes and relays messages for city departments.
3. Dispatches appropriate personnel to incident locations; determines nature of emergency, location of incident, number of units needed, and nearest units; dispatches law enforcement, fire, emergency medical, and other personnel; dispatches medical examiner; dispatchers utility crews; dispatchers wrecker services.
4. Maintains communications with all parties involved in emergency situations; monitors status and location of emergency units; monitors safety and welfare of officers.
5. Provides pre-arrival medical instructions; conveys information between callers and emergency personnel; responds to backup requests.
6. Responds to requests from law enforcement personnel related to license plates, driver’s licenses, missing/wanted persons, criminal histories, warrants, stolen property, etc.
7. Operates state and national criminal information computer systems to retrieve and update information.
8. Provides assistance to other city departments, which may include running GCIC inquiries, researching telephone numbers and other information, sending faxes, etc.
9. Performs light housekeeping tasks associates with maintaining workstations and work areas.
10. Receives various forms, reports, correspondence, incident reports, open records requests, contact forms, warrants removal requests, GCIC reports, BOLO notices, etc.
11. Performs basic maintenance of computers systems and communications equipment; inspects equipment for proper operations; monitors equipment alarms to identify problems.
12. Operates a computer to enter, retrieve, review, or modify data; verifies accuracy of entered data and makes corrections.
13. Performs other related duties as assigned. KNOWLEDGE REQUIRED BY THE POSITION
14. Knowledge of applicable federal, state, and local statutes and departmental policies and procedures.
15. Knowledge of GCIC/NCIC rules and regulations.
16. Knowledge of the processing of emergency calls on a Computer-Aided Dispatch (CAD) system.
17. Knowledge of dispatch procedures for various agencies.
18. Knowledge of the area geography and road systems.
19. Knowledge of the radio codes used in public safety work.
20. Knowledge of dispatching procedures.
21. Knowledge of emergency medical procedures.
22. Skill in the operation of radio and communications equipment.
23. Skill in operating a computer and standard office equipment.
24. Skill in dealing with the public.
25. Skill in reading maps.
26. Skill in troubleshooting equipment problems.
27. Skill in maintaining records and preparing reports.
28. Skill in making decisions accurately and rapidly.
29. Skill in oral and written communication. SUPERVISORY CONTROLS The Shift Supervisor assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results. GUIDELINES Guidelines include GCIC/NCIC rules and policies, departmental policies and procedures, and emergency medical dispatch guidelines. These guidelines are generally clear and specific but may require some interpretation in application. COMPLEXITY/SCOPE OF WORK

• The work consists of related technical dispatching duties. The need to respond quickly to emergency situations contributes to the complexity of the work.
• The purpose of this position is to participate the work of a shift of personnel engaged in the receiving of emergency calls and the dispatching of appropriate personnel. Successful performance helps ensure the protection of community life and property. CONTACTS
• Contacts are typically with co-workers, representatives of other public safety agencies, wrecker service providers, and the general public.
• Contacts are typically to give or exchange information, to provide services, to motivate persons, and to resolve problems. PHYSICAL DEMANDS/ WORK ENVIRONMENT
• The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, or stooping. The employee occasionally lifts light objects.
• The work is typically performed in a communications center. SUPERVISORY AND MANAGEMENT RESPONSIBILITY None.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent required.
• More than one year of related experience required.
• Possession of or ability to readily obtain GCIC/NCIC certification. Code : 380006-2 Type : INTERNAL & EXTERNAL STARTING RANGE: $49,541.97-$63,166.00 ©2026 Tyler Technologies, Inc.