Digital Commerce Technology Specialist

Digital Commerce Technology Specialist COMPANY OVERVIEW Bioworld Merchandising is a leading design and distribution company of licensed and private-label apparel, headwear, accessories and consumer products across retail and digital channels. We collaborate with some of the world’s most recognized brand and retail partners and continue to invest in technology, data, AI and digital commerce capabilities to support our growth.

POSITION OVERVIEW

As a member of the Bioworld Technology Team, the Digital Commerce Technology Specialist will support and improve our digital commerce ecosystem across Shopify, Amazon and other marketplaces. This hands-on role is designed for someone with 3–5 years of retail or e-commerce experience who is ready to expand their exposure to commerce technology, data, AI and automation.

The role partners with E-commerce, Amazon, Marketing and Technology teams to resolve platform issues, improve reporting and processes, and coordinate enhancements with internal engineering teams and external partners. Full-stack development experience is not required; specialized development can be supported by internal or contracted resources.

ESSENTIAL DUTIES

Support day-to-day operation, administration and improvement of Bioworld Shopify sites, apps and related commerce technologies. Partner with Amazon and E-commerce teams to resolve product, SKU/ASIN, inventory, order, fulfillment and marketplace technology issues. Use internal AI, enterprise data and analytics capabilities to create reports, investigate issues and identify actionable commerce insights.

Help business users adopt AI, reporting and self-service analytics tools through training and workflow documentation. Identify opportunities to automate repetitive commerce reporting, monitoring, validation and operational processes. Troubleshoot platform and integration issues; coordinate resolutions with Digital Engineering, Data & AI, ERP/PIM teams, vendors and developers.

Translate business needs into requirements, coordinate enhancements, perform user acceptance testing and validate releases. Coordinate website accessibility/ADA, privacy, consent and site-governance activities with Security, Legal and specialist partners. Monitor digital site health, performance and third-party applications; maintain documentation and operating procedures.

Build cross-functional relationships across E-commerce, Amazon, Marketing, Sales, Operations and Technology; contribute to the commerce roadmap.

QUALIFICATIONS

3–5 years of experience in retail, e-commerce, digital commerce, marketplace operations or a related technology role. Hands-on Shopify experience and familiarity with Amazon Seller Central, Vendor Central, FBA or marketplace operations. Solid understanding of products, SKUs, inventory, orders, fulfillment, returns and digital customer journeys.

Strong analytical, problem-solving and communication skills; comfortable with data, AI tools and business users. Working knowledge of APIs, integrations and web technologies; ability to troubleshoot issues and manage technical partners. High ownership, curiosity and willingness to learn new platforms and technologies.

Shopify Plus Digital analytics/reporting AI or automation tools ERP/PIM exposure REST APIs/JSON SQL Liquid/HTML/CSS ADA/WCAG or privacy/consent technologies EDUCATION & EXPERIENCE REQUIREMENT Bachelor’s degree in Information Technology, Computer Science, Business, E-commerce, Analytics or a related field, or equivalent practical experience.

WORK CONDITIONS Standard office/computer-based work environment. Occasional after-hours support may be required for production releases or critical digital commerce issues.