Residential Aide

Program: HELP Webster Ave |3300 Webster Ave, Bronx, NY 10467 What You’ll Do If you want to help struggling and vulnerable families, this could be a great opportunity for you. HELP Webster, located in the Bronx, New York, is an emergency shelter for asylum-seeking families with children. As a Residential Aide, you’ll be responsible for ensuring the safety of our clients, maintaining the security of our facility and grounds, and maintaining the orderly operation of the facility during your shift.

You’ll also work directly with our clients to ensure that they attend required internal and external meetings, escort them when necessary, and collaborate with Social Services team members to ensure client issues are addressed and there is continuity and consistent communication throughout a client's stay.

Your responsibilities

Conducting Intake/Orientation for new clients, which includes explaining processes, rules, and regulations; copying and filing IDs; and assigning rooms. Conducting and documenting patrols to ensure client compliance with site rules and regulations to ensure health and safety. Ensuring that clients receive notices of meetings and appointments from the Social Services team on a timely basis, and escorting clients to meetings and appointments when necessary.

Distributing meals received from our food service vendors to clients. Managing processes for inventorying and securing possessions of clients who don’t return to the site for various reasons. Using the DHS CARES system to track vacancies, code clients in and out, print rosters, etc. Documenting any incidents that occur during your shift.

You’re a great fit for this role if you have: High School Diploma or equivalent OR equivalent experience and skills. Bilingual fluency is strongly preferred. FDNY F-02 Fireguard Certificate required (30-day allowance to obtain). NYC Food Handler’s Certification (If you don’t have this, we’ll give you 30 days to take the free online course, and we’ll pay the exam fee).

Work experience in a residential facility. Experience and capacity to work with people experiencing homelessness or other disadvantaged people. Strong relationship and customer service skills.

Compensation

Actual compensation will not be less than the applicable minimum wage, prevailing wage, or exempt salary requirements under federal, state and local laws. We Have GREAT BENEFITS! Health insurance through Cigna, including dental and vision, with an option that covers the entire family with minimal employee contribution.

Generous Paid Time Off! 401(k) with Company contribution, even if the employee doesn't contribute. And More ! Who We Are At HELP USA, we work to ensure that everyone has a place to call home. We’re one of the nation’s largest non-profit homeless services providers and low-income housing developers serving at-risk populations, including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors.

With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives. We hope that you will consider joining our team in the fight against homelessness. EOE. A Drug-Free Workplace.