Compliance Operations Officer

Compliance Operations Officer Division: Revenue NSW

• Taxes and Grants, in the Land Tax team that administers Parking Space Levy Clerk Grade: 7/8 Salary: $116,981 - $129,492 + Superannuation Employment Type: Ongoing, Full-time Location: Any Revenue NSW Office (Parramatta, Maitland, Gosford, Lithgow or Wollongong) Applications Close: Sunday 25th of October 2026 [at 11:59pm] About Revenue NSW Revenue NSW is the state’s principal revenue management agency and forms part of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe and fair society by resolving fines, administering grants, and undertaking debt recovery activities.

About the team

Revenue NSW is responsible for the day-to-day administration of the Parking Space Levy (“PSL”), including assessing property owners’ liability for the PSL and collecting payments. The team supports the NSW Government in collecting PSL from customers on behalf of Minister of Transport, by assessing customer liability and investigating customer compliance.

Your day-to-day As the Compliance Operations Officer, you will play a key role in advancing PSL compliance by developing and enhancing compliance programs, leading site visit delivery, building technical expertise, and driving continuous improvement through data-led insights and collaboration. In this role, you will: Lead the development and enhancement of innovative PSL compliance programs.

Provide expert legislative interpretation and technical advice on complex compliance matters. Coordinate and deliver site visits, audits and investigations to address compliance risks. Manage high-risk compliance cases and complaints from investigation through to resolution. Build team capability through coaching, quality assurance activities and knowledge sharing.

Partner with stakeholders to identify risks, improve compliance processes and deliver better compliance outcomes. To be successful in this role you will demonstrate: Strong experience in compliance, audit, investigation or regulatory environments, with the ability to manage complex matters and achieve effective compliance outcomes.

Well-developed analytical and problem-solving skills, with the ability to interpret legislation, assess risk and make sound, evidence-based decisions. Proven ability to lead and influence others through technical expertise, coaching and mentoring, building capability and fostering a culture of continuous improvement. Excellent stakeholder engagement and communication skills, with the ability to build productive relationships, manage challenging conversations and explain complex compliance issues clearly.

Experience using data and insights to identify compliance risks, prioritise work, evaluate program effectiveness and inform strategic decision-making. Demonstrated ability to plan, coordinate and deliver compliance activities, balancing competing priorities while maintaining high standards of quality, governance and customer service.

How to Apply To apply submit a cover letter and a current resume (of no more than five pages) which clearly details your skills and experience as relevant to the capabilities as set out in the role description. For any questions relating to the role please contact Michelle Redding at Michelle.Redding@revenue.nsw.gov.au Working at DCS 35-hour working week, with opportunities for flex leave where additional hours are worked.

Flexible, hybrid working arrangements with office locations across NSW. Access to learning tools for ongoing professional development. Health and wellbeing programs.