Manager - Operations

About Medhavi Skills University Medhavi Skills University (MSU) is a government-notified private skills university established under a State Act in Sikkim, dedicated to promoting quality skill education and entrepreneurship integrated with higher education. As a pioneering institution in the convergence of the skilling ecosystem with higher education, MSU aligns with the National Education Policy, 2020 (NEP 2020).

Recognized by the UGC and established in 2021, MSU collaborates with industries and Skill Development Institutes to offer work-integrated courses, embedding on-the-job internships and training within the curriculum. MSU is a recognized Awarding Body under the National Council for Vocational Education & Training (NCVET) and is empanelled with the Directorate General of Training (DGT).

As an anchor university partner with the National Skill Development Corporation (NSDC) and the Project Management Unit (PMU) of NSDC International, MSU is committed to preparing youth for the future workspace by co- working with industry partners to design and implement demand-driven programs. About MAPL Medhavi Aspire Private Limited (MAPL) serves as the industry outreach arm of Medhavi Skills University, providing comprehensive human capital solutions across India.

As a one-stop partner for talent workforce management, MAPL empowers businesses with innovative tools and strategies to attract, develop, and retain top talent. MAPL’s diverse portfolio includes training and development,manpower outsourcing, payroll and compliance management, and apprenticeship management services under the NAPS/NATS schemes.

It also champions the ‘Learn & Earn’ initiatives through the WISE programs of Medhavi Skills University, offering individuals an opportunity to gain practical skills while earning a livelihood. In addition to its core services, MAPL is committed to fostering impactful Corporate Social Responsibility (CSR) initiatives.

These efforts focus on skill development, education, and environmental conservation, furthering its mission to drive sustainable growth and social progress. Role Overview: The Operations Manager is responsible for end-to-end management of manpower operations including workforce deployment, client servicing, statutory compliance, payroll coordination, productivity tracking,and stakeholder management to ensure seamless service delivery and contractual adherence.

Key Responsibilities

1. Manpower Operations & Deployment Manage end-to-end manpower operations across assigned client locations. Ensure timely mobilization, deployment, and replacement of manpower as per client requirements. Monitor attendance, shift scheduling (including night shifts), and productivity. Address workforce issues such as absenteeism, attrition, discipline, and grievances.
2. Client Relationship Management Act as the single point of contact for client operational matters. Conduct regular client meetings to review service levels, compliance, and performance. Ensure adherence to SLAs, commercial terms, and contract conditions. Handle escalations related to manpower, billing, or compliance professionally.
3. Compliance & Statutory Adherence Knowledge of compliance – Apprenticeship Program(NAPS/NATS) Coordinate monthly compliance check with Compliance Dept. Maintain accurate documentation and records for compliance and audits.
4. Payroll & Commercial Coordination Coordinate with payroll teams for accurate wage processing and timely disbursement. Validate attendance, overtime, incentives, allowances, and deductions. Ensure correct billing to clients as per approved commercials. Support finance teams in reconciliation and collections follow-ups.
5. Team Management Lead and manage site supervisors, coordinators, and field executives. Conduct regular reviews, training, and performance monitoring of the team. Ensure daily reporting, MIS, and operational dashboards are maintained.
6. Reporting & MIS Prepare and share daily, weekly, and monthly MIS reports headcount Attrition Attendance P & L Analyze operational data to improve efficiency and reduce costs.

Qualifications

Graduate / Postgraduate (HR, Operations, or related field preferred) 6–12 years of experience in manpower / staffing / contract labor operations Prior experience handling large headcount and multiple client locations Strong knowledge of manpower/staffing operations In-depth understanding of compliance Excellent client handling and communication skills Leadership and people management capability Problem-solving and escalation management Proficiency in MIS, Excel, and HRMS/CRM systems Reporting – National Operations Head Why Join MAPL?

Be a part of a mission-driven organization committed to transforming the workforce ecosystem. Opportunity to lead and innovate in a growing industry. Contribute to impactful skill development initiatives that shape the future of the workforce. How to Apply Interested candidates should submit a resume and cover letter detailing their qualifications and experience at careers@msu.

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