Problem Resolution Coordinator

WHO WE ARE Working together, growing together, creating new things together: EDAG connects people and the future. Company and workforce share the same vision. With a familiar atmosphere and at the same time the potential of a global world-class development company. You‘ll go your own way in your career at a high level – nationally and internationally.

Take your next step and support us as a PROBLEM RESOLUTION COORDINATOR. DESCRIPTION Coordinate and track software and system network-related issue tickets throughout the development process. ​ Review incoming tickets for completeness, consistency, and required technical information. ​ Based on high-level analysis, assign each ticket to the best member of the global engineering team to lead theneeded change estimation or problem investigation.

​ Support standardization of issue reporting and tracking processes. ​ Follow up with engineering teams and stakeholders regarding ticket status and resolution progress. ​ Support communication and alignment with customers regarding reported issues and status updates. ​ Monitor issue aging, priorities, and closure progress.

REQUIREMENTS

Bachelor's degree in Engineering or related field. Approximately 3–5 years of relevant experience.​ Generate reports and metrics including issue inflow, burndown, and status tracking. ​ Support project meetings with issue tracking summaries and status updates. ​ Knowledge of JIRA or Confluence Ability and willingness to travel to California as needed to meet and collaborate with customer.

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