Customer Service

Job Details: Position Type: Full Time, Education Level: High School, Salary Range: Undisclosed, Travel Percentage: None, Job Shift: Day, Job Category: Customer Service, Job Description: Full-time Customer Service Specialist Position is available Monday -Friday, 11:30AM-8:00PM EST, 40 hours a week. Applicants should be able to bring new ideas and improvements to business practices, work well both independently and as part of a team, and show respect to co-workers, customers, vendors, and visitors in the workplace while demonstrating COE’s core values.

Responsibilities

Confer with customers via telephone, email , fax and/or internet to take orders, check stock, and process returns; work with clients to understand and discover needs; provide honest and timely feedback to management; communicate with all departments within company; achieve goals for department for tasks being accomplished (orders, quotes, etc.)

; work with Sales Department and intercompany departments on resolving customer issues; communicate with outside sales team as a liaison for the customer to enhance service; analyze all customer complaints and develop plan of action and also identify potential roadblocks, identify quality assurance issues and take preventive measures; resolve client’s issues and maintains effective customer relationship; ensure that all call backs are completed; ensure that all orders are entered and answer all questions in a timely manner from clientele and co-workers; completion of additional tasks as assigned by management.

Qualifications

Required Position Qualifications: Ideal candidates will have at least 2-3 years Customer Service experience as well as MS Outlook, Word & Excel proficiency. Inside sales experience and bilingual communication skills are a strong plus! Must have excellent written and oral communication skills; possess strong attention to detail; be highly motivated, self-directed and customer service orientated.

Must pass pre-employment drug test, random drug screens and follow all company policies and procedures. Competitive base salary, as well as an excellent benefit package including options for health, dental, vision, life, profit sharing, 401K with company match and ESOP retirement plan Job Requirements: Must pass pre-employment drug test, random drug screens and follow all company policies and procedures.

Must pass background check