Lead Apartment Maintenance Service Technician (M1)

Candidates must be CFC certified, and highly skilled in all Service Technician duties. Ability to teach, coach two other technicians. Monday-Friday 8am-5pm : willing to be on-call as needed/ back-up for 24hr Maintenance Services.

WHAT WE ARE LOOKING FOR

We're seeking a Lead Technician with a whatever-it-takes approach to join our team! In this full-time role, you'll be responsible for leading a team and ensuring the community remains in compliance with both internal company standards and applicable laws. As a Service Manager, you'll provide hands-on trouble-shooting in areas such as HVAC, electrical, plumbing, carpentry, dry walling, exterior structure, tiling, masonry and appliances.

WHAT WE EXPECT FROM YOU: Assist in hiring, training, coaching, counseling, and managing a successful service team Encourage and build positive relationships with all team members, customers, and vendors Assist in ensuring all Southern Management policies, procedures, and internal quality control standards are upheld at all times Monitor daily activities of service team to ensure product and service quality Maintain accurate logs of, and schedules for, all maintenance work and materials Perform daily checks of overall community appearance Perform service technician responsibilities as necessary Schedule, conduct and document regular meetings with service team members Schedule and manage appropriate contracts Provide high levels of service to all customers and team members Aid in preparation of annual budget and community plans Respond in emergency situations, as needed Stay abreast of industry trends Demonstrate behaviors that cultivate a positive work culture Contribute to community and company engagement efforts Perform other duties as assigned by manager or supervisor JOB KNOWLEDGE & SKILLS: Ability to perform all Service Technician duties Excellent written and verbal communication skills Outstanding interpersonal skills Exceptional customer service skills Ability to effectively lead, coach, and motivate High-level critical thinking skills Knowledge of current applicable laws Strong organizational skills Adaptability and flexibility in fast paced environments Ability to keep neat and accurate records Knowledge of contract requirements Understanding of basic mechanical and mathematical principles Ability to lift 80 pounds to the shoulder and carry it Aptitude with Microsoft Word and Excel Experience with Yardi software products a plus M-II training Three years of maintenance-related experience