Butler Toyota BDC Representative

Description Butler Toyota Macon Position: BDC Representative Report to: Internet Manager Department: Business Development Center (BDC) Butler Toyota is seeking a motivated and customer-focused BDC Representative to join our growing team. This position plays a vital role in driving dealership success by managing inbound and outbound customer communications and setting appointments for our Sales and Service departments.

Key Responsibilities

Handle inbound and outbound phone calls, emails, texts, and online leads promptly and professionally Schedule appointments Follow up with internet and phone leads to generate showroom traffic Maintain accurate customer information in the CRM system Confirm upcoming appointments and re-engage missed opportunities Provide exceptional customer service and represent the Butler Toyota brand Work closely with management and sales teams to achieve department goals Qualifications Previous BDC, call center, or customer service experience preferred (automotive experience a plus) Strong communication and interpersonal skills Excellent phone etiquette and professional demeanor Ability to work in a fast-paced environment Basic computer skills and CRM experience preferred Reliable, team-oriented, and goal-driven attitude What We Offer Competitive pay plan Bonus opportunities Medical, dental, and vision insurance 401(k) with company match Paid time off Growth opportunities within Butler Automotive Group Requirements Must have excellent phone skills and great customer service skills.

Previous experience in a sales position preferred.