Sales Coordinator

Job Purpose To provide effective administrative and operational support to the sales team, ensuring smooth coordination of customer enquiries, quotations, orders, deliveries, documentation, and after-sales activities.

Key Responsibilities

• Receive and coordinate customer enquiries through phone, email, and other channels.
• Prepare quotations, proforma invoices, sales orders, and related sales documentation.
• Follow up quotations and customer enquiries to support sales conversion.
• Coordinate with sales, procurement, stores, finance, and service teams to ensure timely order processing.
• Maintain accurate customer and sales records.
• Monitor order status, deliveries, and customer commitments.
• Prepare sales reports, customer follow-up reports, and other management reports.
• Support the sales team in preparing presentations, tenders, and commercial documents.
• Coordinate customer meetings, site visits, demonstrations, and appointments.
• Handle customer complaints and ensure they are directed to the appropriate department.
• Maintain proper filing of sales correspondence and documentation.
• Support marketing activities and customer relationship management. Knowledge & Experience
• Diploma or Bachelor’s degree in Business Administration, Sales, Marketing, Engineering, or a related field.
• 2–4 years of experience in sales coordination, administration, or a related role.
• Experience in engineering, industrial equipment, compressors, pumps, generators, or similar technical products is an advantage.
• Good computer skills, particularly Microsoft Excel and Word.
• Strong communication and customer-service skills.
• Good organizational and follow-up abilities.