Senior Director of Community Health Programs

Position Summary

The Senior Director of Community Health Programs provides strategic leadership, operational oversight, and programmatic direction for Family Health Center of Worcester's community-based services. Reporting to the Chief Operations Officer, this position is responsible for the overall performance, integration, growth, compliance, and impact of key satellite programs; School-Based Health Centers (SBHC), Women, Infants and Children (WIC) Program and the Director of Worcester Health Care for the Homeless (WHCH).

This position provides direct supervision to the Team Leads of the School-Based Health Centers, Director of WIC Program, and Worcester Health Care for the Homeless, ensuring alignment with organizational priorities, regulatory requirements, quality standards, and strategic objectives. The Senior Director of Community Health Programs will focus on internal and external collaboration, growth, and integration for the broadest visibility and impact in the City of Worcester.

The Sr. Director will be known by our community partners as the 'go to' person with community needs and opportunities for partnership. Internally, the Sr. Director will be knowledgeable of the other community-based work that is happening throughout the health center (Development, HIV testing, CHWs) to ensure collaboration alignment.

Essential Duties and Responsibilities

Strategic Leadership Develop and execute the vision and strategic direction for community-based programs. Identify opportunities for program growth, innovation, and integration. Foster cross-department collaboration and advance health equity initiatives. Department Oversight & Performance Provide oversight of community-based programs through department directors.

Establish performance expectations and accountability measures for program leadership. Monitor program outcomes, quality metrics, and operational performance through data, dashboards, and continuous improvement efforts. Leadership Development Support department leaders to strengthen leadership capacity and organizational effectiveness.

Compliance & Quality Ensure departments maintain compliance with regulatory, grant, and organizational requirements. Promote quality assurance, risk management, and patient confidentiality standards across all programs. Community & Stakeholder Engagement Represent FHCW with community coalitions, government agencies, and strategic partners.

Strengthen relationships with schools, municipalities, healthcare organizations, and community-based organizations. Participate with community partners on the development and implementation of the city’s Community Health Needs Assessment (CHNA) Engage appropriate health center staff in city events, activities, and outreach opportunities.

Work with health center program leaders to ensure alignment with outreach activities, ensuring appropriate compliance agreements are in place and updated. Financial Management Provide oversight of departmental budgets, financial performance, and resource allocation. Ensure responsible stewardship of grants, contracts, and organizational resources.

Partner with finance and department directors on budget planning, forecasting, and reporting. Support the identification and development of funding and revenue opportunities. School-Based Health Center Oversight: Maintain overall responsibility for all functions traditionally assigned to the SBHC Team Leads, including: Oversight of all school-based health center operations and clinical support services.

Development and management of partnerships with school districts, school administrators, families, and community organizations. Monitoring program performance, quality indicators, patient access measures, and outcomes. Oversight of SBHC budgets, contracts, grants, and funding requirements. Ensuring compliance with state regulations, grant requirements, payer requirements, and organizational policies.

Supporting program expansion and sustainability initiatives. Promoting integration of behavioral health, primary care, oral health, and community resources within school-based settings. Supporting workforce planning, recruitment, retention, and staff development. Ensuring delivery of high-quality, patient-centered services to students and families.

WIC and WHCH Program Oversight Provide senior-level oversight and strategic direction for the WIC and WHCH Programs through partnership with the WIC/WHCH Directors. Monitor program performance, compliance, financial sustainability, enrollment, participant engagement, and service delivery outcomes. Ensure adherence to federal, state, and local regulations and funding requirements.

Support grant development, contract management, reporting, and funding sustainability efforts. Support the WIC/WHCH Directors in identifying opportunities for innovation, outreach, and program growth. Review and refine program metrics and quality indicators. Collaborate with leadership to address operational challenges and achieve program goals.

Supervisory Responsibilities School-Based Health Center Team Leads Director, Women, Infants and Children (WIC) Program Director, Worcester Health Care for the Homeless Provides indirect oversight and leadership to multidisciplinary staff within all community service programs. Reporting Relationship: Chief Clinical Officer Monday-Friday; 8:30am -5:00pm.