Live Studio Supervisor, OLG

Live Studio Supervisor oversees the daily operations of the gaming area. Ensures that Online Game Hosts and other subordinates are doing their jobs efficiently and customer service is maintained to a high standard. Enforces house rules & regulations, game integrity and security.Supervise and manage the daily operations of the studio casino games.

• Live monitoring of active players.
• Provide guidance, support, and training to dealers.
• Motivate, lead and maintain a fair and comfortable working environment.
• Ensure that all gaming rules and regulations are adhered to.
• Monitors and checks gaming equipment & peripherals and reports any issues to Live Studio Shift Manager.
• Collaborate with other casino departments, such as surveillance and IT regarding technical difficulties that arise.
• Maintain accurate records and reports on gaming activities, including table statistics, and equipment malfunctions.
• Monitoring grooming guidelines and compliance at all times.
• Identify, report and record table infractions and discrepancies.
• Create, maintain and adjust studio table game rosters.
• Evaluate Online Game Host (dealer) performance.
• Manage card usage and inventory
• Game settlements including but not limited to resetting of angel eye shoe.
• Protect the assets of the company and ensure the integrity of gaming operations.