Front Desk Associate I

Description Front Desk Receptionist – Job Duties Greet and welcome visitors, clients, and guests in a friendly and professional manner. Answer and direct incoming phone calls to the appropriate departments or staff. Schedule, confirm, and manage appointments and reservations. Maintain a clean, organized, and professional reception area.

Respond to customer inquiries and provide accurate information about services or policies. Process payments, issue receipts, and balance cash transactions when required. Perform data entry, maintain records, and update customer information in computer systems. Receive, sort, and distribute mail, packages, and deliveries.

Assist with administrative tasks such as filing, copying, scanning, and preparing documents. Coordinate with other departments to ensure smooth daily operations. Monitor office supplies and place orders as needed. Handle customer concerns and resolve issues promptly while maintaining excellent customer service. Ensure compliance with company policies and maintain confidentiality of sensitive information.

Key Skills Customer service Communication and interpersonal skills Phone etiquette Organization and multitasking Microsoft Office (Word, Excel, Outlook) Data entry Time management Problem-solving Cash handling (if applicable) Attention to detail