Retention Executive

Make calls to students and prospective students to provide information and maintain regular engagement. Follow up with students regarding enquiries, registrations, admissions, programs, events, and other engagement activities. Capture student feedback, concerns, suggestions, and overall experience through calls and other communication channels.

Maintain and regularly update student databases, interaction records, follow-up status, and other MIS details. Prepare and share daily, weekly, and monthly MIS reports on calls, follow-ups, feedback, registrations, and conversions. Coordinate with internal teams to address student queries, resolve concerns, and ensure timely follow-up and closure.

Requirements

• 12 th /Graduate in any discipline.
• Basic computer proficiency with good knowledge of MS Excel, MS Word, and Google Sheets.
• Very Good typing speed with high accuracy and data uploading on portals
• Good communication and coordination abilities.
• Ability to work within timelines and manage multiple tasks efficiently .