Customer Relations Specialist

We want you to: Receive customer claims through the call center or directly forwarded to the Head Office, Directly monitor complaints and recurring issues, ensuring corrective and proactive actions are taken by the relevant departments, Search for solutions to maintain customer satisfaction and establish common agreements with customers, Support the call center in customer handling and quality monitoring, Collaborate with Dealer Customer Relations (CR) and key stakeholders to develop effective customer handling processes, Manage surveys and monitoring dealers’ performance in Customer Satisfaction Surveys, taking necessary actions based on feedback, Initiate legal risk assessments related to vehicle exchange and buyback, Integrate, monitor, and improve customer digital contact channels (e.

g., WhatsApp, live chat), Realize on-site visits and giving trainings to dealers for customer satisfaction and case management, Prepare weekly and monthly reports for top management. You will also need to have: Bachelor’s degree in Engineering,. Business Administration, Economics, or Social Sciences. Strong planning and organizational skills, with a keen eye for details.

Result-oriented mindset and effective problem-solving abilities. Excellent interpersonal, communication, and collaboration skills, coupled with openness to change and innovation. High level of computer literacy, including advanced proficiency in MS Office applications. Minimum of 2 years of professional experience with similar responsibilities.

Advanced proficiency in both written and spoken English.