911 Dispatcher

Job Details: Job Location: Wilkin County

• Breckenridge, MN, Position Type: Full Time, Education Level: High School, Salary Range: $25.61 - $35.45Hourly, Position Summary This position is responsible for answering all 911 calls and dispatching the appropriate responders; answering and monitoring all radio traffic on all talk groups; answering administrative phone lines; creating Initial Complaint Reports; assisting correctional officers; and performing inmate searches as requested.

Essential Duties and Responsibilities

% Answers 911 emergency calls by recognizing correct ringtone, utilizing appropriate software and systems, gathering caller information, and dispatching appropriate law enforcement agency(ies) and first responders. 5 Answers all multi-line business/administrative phone calls by recognizing correct ringtone, connecting caller to the correct agency /individual when appropriate, and/or providing information as needed.

15 Monitors and transmits on multi-channel radio communications by using the radio console, switching channels as appropriate, and using the correct 1 O code/ verbiage to relay and respond to information 15 Pages out ambulance, fire and rescue departments, and law enforcement agencies by identifying the appropriate agency(ies) and using the correct communications response system(s), i.

e., radio, email, pager 5 Creates initial complaint reports by entering caller information into the Computer Aided Dispatch system, determine the appropriate agency(ies) and/or responders, and relay that information to the correct agency 15 Visually monitor & control access to Law Enforcement Center, Jail, and Court House secured areas by utilizing a multi-view camera system and Integrator system to control doors, intercoms, and cameras 15 Visually monitoring jail inmate activities by utilizing multi-view camera system to ensure inmate safety and jail staff safety and to ensure inmates are adhering to the facility rules.

15 Request and/or confirm warrant status of individuals by sending the appropriate communications and documentation utilizing Portals, fax, phone, and/or radio to relay the warrant status 5 Monitor law enforcement agency personnel to ensure officer safety by performing status checks via Computer Aided Dispatch at regular intervals when personnel are located outside of the Law Enforcement Center 5 Train dispatch candidates on duties, policies, and procedures of the dispatch center to ensure the communications needs of the Law Enforcement center are met 5 Performs other duties of a comparable level/type, as required.

N/A Qualifications: Qualifications Education: High school diploma and at least one year of related experience.

Requirements

Valid MN Driver's License. EMD Certification Physical Demands and Working Conditions Regularly read and interpret documents and other written material. Regularly communicate and exchange information with others in person, over the telephone, and using written communication methods. Frequently remain in a stationary position and regularly move within the building to attend meetings and access files and office machinery.

Occasionally move or transport items and occasionally lift and/or move up to 10 pounds. Infrequently exposed to adverse working conditions such as intense noise or a threatening environment. Equipment Utilized Automobile, office equipment, computer, and software.