Associate, Preqin Client Success

About this role Your team Preqin Client Experience (CX), part of the Preqin Client Management organization within the Aladdin Client Business, is focused on maximizing product value and delivering an exceptional client experience. The team acts as a group of consultative domain experts, helping shape client workflows and drive adoption of Preqin’s solutions across client organizations.

We partner closely with Client Engagement, Product, Data, and the broader Aladdin ecosystem to deliver a cohesive, high-quality experience that reflects Black. Rock’s commitment to operational excellence, innovation, and client centricity.

Your role

and impact The Associate Client Success Manager role within Client Experience plays a critical role in shaping how clients leverage Preqin’s data, insights, and products. This is a consultative, subject-matter expert role focused on advising clients on private markets data, optimizing workflows, and expanding Preqin’s footprint within their organizations.

You will build strong cross-functional relationships, translate data and product expertise into actionable guidance, and proactively identify opportunities to improve adoption and the client experience. In partnership with Client Engagement, you will help reduce friction, identify risks and opportunities, and ensure clients realize the full strategic value of Preqin’s solutions.

Your responsibilities

In every role at Black. Rock, you'll be expected to apply sound judgement and critical thinking to solve complex problems, adapt as the business evolves, and combine the curiosity to explore new approaches and technologies with the rigor to challenge the results. The scope of this role also includes the following responsibilities: Build consultative partnerships with client subject-matter experts, super-users, and key stakeholders, developing a deep understanding of their objectives and workflows to align Preqin’s capabilities, shape best practices, and maximize strategic value.

Partner with Client Engagement across onboarding, adoption, and renewal, proactively using client usage and engagement insights to identify adoption opportunities, potential churn signals, and areas of friction. Develop deep expertise in Preqin’s data and its application across client workflows and analytics, alongside foundational knowledge of e.

Front and Aladdin, to resolve complex client enquiries and recommend workflow improvements. Collaborate with Client Engagement, Sales, and the broader Aladdin Client Business to identify growth opportunities and deliver a cohesive, high-quality client experience. Partner with Product, Data, and Engineering to resolve issues, surface recurring client feedback, and contribute the client voice to roadmap discussions, while improving internal processes and knowledge sharing.

Your experience Bring 3+ years of experience in Client Success, Account Management, or another client-facing role within private markets, financial services, SaaS, technology, or a related industry. Demonstrate initiative and independence, with a solutions-oriented approach that turns product and client-journey friction into opportunities for improvement while supporting peers.

Build strong internal and external relationships through a collaborative and transparent approach, communicating with clarity and confidence to encourage cross-functional alignment. Thrive in an entrepreneurial environment, demonstrating resilience and agility when navigating ambiguity and changing priorities. Bring full professional proficiency in English; professional proficiency in Italian, French, and/or German is a plus.

Our benefits To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model Black. Rock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week.

Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at Black.

Rock. Guidance on AI use for candidates At Black. Rock, AI has long been part of how we work – enhancing decision-making, improving operations, and helping us deliver better outcomes for clients. We encourage candidates to use AI thoughtfully to learn, prepare, and work more effectively; but during our interview process, we want to focus on getting to know you through your own experiences, thinking, and judgment.

To support you, we’ve provided guidance on when and how to use AI during our hiring process so you can approach each step with confidence and showcase your best self. About Black. Rock At Black. Rock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses.

Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

To learn more about Black. Rock, please visit Careers.Black. Rock.com . We also encourage you to get to know us on LinkedIn , Instagram , YouTube , X , and Tik. Tok . Black. Rock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.