Help Desk Specialist

Help Desk Specialist Location: Springfield, VA, 20598 Clearance: TS/SCI Job Description: The Help Desk Specialist will provide technical support and assistance to end-users regarding software, hardware, and network-related issues. The specialist will be responsible for troubleshooting and resolving technical problems, documenting issues and resolutions, and escalating complex problems to higher-level support teams.

Responsibilities

Provide technical support and assistance to end-users via phone, email, or in-person. Troubleshoot and resolve technical problems related to software, hardware, and network issues. Document issues and resolutions in a help desk ticketing system. Escalate complex problems to higher-level support teams. Assist with the installation, configuration, and maintenance of hardware and software.

Provide training and guidance to end-users on software and hardware usage. Perform other related duties as assigned.

Requirements

Bachelor's degree in Computer Science or related field 3+ years of experience in a help desk or technical support role Strong knowledge of Windows operating systems, Microsoft Office Suite, and network protocols Excellent communication and customer service skills Ability to work independently and in a team environment.

Strong problem-solving and analytical skills Ability to prioritize and manage multiple tasks and projects.

Benefits

401(k) Dental insurance Flexible spending account Health insurance/Vision insurance Life insurance