Houseman

Duties/Responsibilities: Housekeeping Support Deliver clean linen and supplies to guest rooms. Collect and transport soiled linens, towels, and garbage from guest areas to laundry. Assist Room Attendants by providing replacement items, clean glassware, and amenities upon request. Maintain cleanliness and organization of housekeeping closets, storage rooms, and service hallways.

Ensure all carts and trolleys are properly stocked, clean, and safely stored. Public Areas Maintain all public and back-of-house areas to the highest standards of cleanliness and appearance. Vacuum, mop, dust, and polish assigned areas, ensuring floors, walls, windows and furnishings remain spotless. Operate cleaning equipment (vacuum cleaners, floor polishers) safely and efficiently.

Complete routine and deep-cleaning assignments as directed by the Housekeeping Manager. Report any maintenance issues, safety concerns, or needed repairs promptly through the proper channels. Guest Service & Safety Always greet guests courteously and assist them with inquiries or requests. Handle all guest property and lost and found items according to resort policy.

Maintain complete confidentiality and professionalism when working in guest areas. Adhere to all safety, security, and emergency procedures. Report any suspicious activity, unsafe conditions, or damage immediately to management. Teamwork & Communication Collaborate effectively with the housekeeping and maintenance teams to ensure smooth operations.

Communicate any shortages of linen, amenities, or supplies promptly. Participate in daily briefings to maintain high service and safety standards. Support other departments and colleagues when required to achieve overall operational excellence. Essential Traits: Exceptional attention to detail and commitment to cleanliness.

Professional, courteous, and service-oriented attitude. Dependable and punctual with strong organizational skills. Ability to work independently and as part of a team. Flexible and adaptable to changing schedules and guest needs. Takes pride in upholding the resort’s image of luxury and excellence. Key Results Indicators: Guest and public areas consistently reflect five-star cleanliness and presentation standards.

Housekeeping requests are handled promptly and accurately. Storerooms remain well organized and properly stocked. All cleaning and safety procedures are followed with zero compliance issues. Specific Technical / General: Previous housekeeping or custodial experience preferred, ideally in a luxury hotel or resort environment.

Must be willing to work flexible shifts. Must possess a valid BVI driver’s license . Excellent communication and interpersonal skills. Must be physically fit and able to lift up to 50 pounds, push/pull up to 100 pounds, and work on feet for extended periods. Must be able to climb stairs and ladders, stoop, bend, kneel, and reach overhead as required.

Strong understanding of proper use of cleaning products, equipment, and safety procedures. Demonstrates professional grooming and adherence to the resort’s uniform and appearance standards. Basic knowledge of chemical safety and waste handling.