Account Manager

ABOUT US

We are a small but rapidly growing PBM. Our culture is important to us, so teamwork and open/honest communication are critical to maintain a balanced work/life schedule. Most importantly, we encourage you to have fun, maintain humor in your workday, and set that example for your team. At Verus. Rx , we believe deeply in diversity and all of the fascinating characteristics that make us each unique .

We are focused on equality, inclusion, and keeping up with a modern and progressive approach. Verus. Rx is a certified “Great Place to Work”, united by a single mission: standing with members through every moment and milestone in their healthcare journey. With decades of industry experience and a team driven by passion, integrity, and excellence.

Position Summary

The Account Manager (AM) will be responsible for all day-to- day activity and the service experience of their assigned brokers and client accounts. This includes escalated member issues, billing inquiries, ad-hoc client reports, documenting the CRM system, and managing benefit fair requests. This individual will work closely with the assigned Account Executive to build and maintain strong and positive broker and client relationships, ensuring customer satisfaction, growth, and retention for the assigned book of business.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following: Build strong broker and client relationships by consistently delivering on client requirements in a timely fashion. Manage daily client support activities and resolution of routine to complex client issues and requests. Provide timely and accurate answers to escalated member issues/inquiries from internal and external sources.

Coordinate with internal departments to fulfill client needs and requests and coordinate all interaction for plan updates and changes. Set up and timely and accurately deliver monthly Executive Summary reports to brokers and clients. Coordinate all aspects for open enrollment and health fair meetings, including gathering materials, facilitating printing and shipping, and attending events as needed.

Document all client information accurately in the CRM system for assigned book of business. Understands, documents, and communicates clients’ technical and service specifications across the organization Participate in assigned client implementations Support new product and business implementations. Use judgment on when to escalate client issues and concerns to Senior Leadership.

Other duties as assigned.

Minimum Qualifications

(Knowledge, Skills, and Abilities) Associate degree preferred; equivalent combination of education and experience considered. 3+ years in a similar role with experience in a related industry, which includes PBM, pharmacy consulting, or pharmacy, Must have a thorough knowledge of Employee Benefits insurance with an ability to read, analyze and interpret industry policies and contract documents.

Knowledge of systems: MS Office; Word, Dynamics, Excel, PowerPoint, and Outlook Experience with self-insured employer groups and TPAs is preferred. Excellent verbal and written communication skills. Must have the ability to use logical methods to address problems and develop effective solutions ensuring customer expectations are met or exceeded.

Must have advanced attention to detail with the ability to prioritize and meet deadlines. other details Supervisory Responsibilities None Work Environment The noise level in the work environment is usually low to moderate. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit, and reach with hands and arms.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. Travel Requirements Occasional travel (approximately 10–15%) as needed for client meetings, onsite visits, and company events. NOTE This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position.

Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

This document does not create an employment contract, implied or otherwise. The Company complies with employment regulations as they apply to the location of service