AV/VC Break Fix Technician

Milestone Technologies is actively seeking passionate and motivated professionals committed to addressing global challenges through innovation and technology. Our vision is to revolutionize the deployment and support of technology worldwide. The AV/VC Break/Fix Technician plays a crucial role in providing high-level technical assistance to the internal users of our client, requiring a solid understanding of VC platforms such as Zoom and Cisco.

Demonstrating expertise in IP Networking technologies, including knowledge of the OSI model and experience troubleshooting TCP/IP based issues, switches, routers, etc., is essential. SIP and Slack knowledge, along with familiarity with the AV/VC industry, including integrators, hardware manufacturers, and best practices, is also required.

Responsibilities

• Maintain, find, and repair Tier 2 issues reported by users and issues reported to the AV Support queue (issues can include AV cable replacement, room display calibration, sound adjustments/calibration, etc.)
• Operations validation against documented VC standards
• Inbound support task management
• Escalation of complex issues to appropriate support teams
• Connect Windows and Mac devices to Audio Visual equipment
• Instruct users in the operation of equipment if necessary Skills:
• Minimum of 2 years experience in the audiovisual or related field
• Strong customer service skills with the ability to communicate effectively
• Strong focus and organizational skills
• Understanding or willingness to learn wiring diagrams and signal flow
• Basic knowledge of AV integration and installation
• Basic understanding of multiple DSPs
• Demonstrated ability to work independently and prioritize multiple competing tasks
• Experience with ticketing systems (Service. Now knowledge is a plus)
• Exposure as an operating technician for live audiovisual special events is advantageous