Office Manager

Reprieve offers a phased, holistic recovery program focused on rebuilding connections to self, spirituality, and community. Through personalized care, therapeutic support, and family involvement, residents gain the tools needed for sustainable sobriety and a purposeful life. W e believe that recovery involves more than just stopping abusing dangerous substances; it’s about rebuilding connections with oneself, the community, and spirituality.

Our unique phased approach to long-term addiction recovery emphasizes individual growth, therapeutic support, and community building, equipping residents with the necessary tools for sustainable sobriety and a meaningful life. We are seeking an Office Manager to add to our team! The Office Manager plays a vital role in overseeing the daily administrative and operational functions of the outpatient program.

This position ensures the seamless coordination of patient care, compliance with regulatory requirements, and efficiency in office operations. The Office Manager serves as a liaison between patients, clinical staff, and external partners to facilitate high-quality, patient-centered care while maintaining adherence to organizational policies and industry standards.

Responsibilities

Oversee daily office operations, ensuring efficiency in scheduling, patient flow, and provider availability. Coordinate office supplies and resources to maintain a clean, organized, and HIPAA-compliant work environment. Ensure timely and accurate documentation of patient records, reports, and administrative paperwork.

Manage appointment scheduling to optimize provider availability and patient access to care. Work closely with the Executive Director to implement office policies and streamline administrative workflows. Ensure compliance with all state and federal regulatory requirements related to outpatient healthcare services. Maintain accurate documentation and records in alignment with HIPAA and confidentiality guidelines.

Assist with audits, quality assurance initiatives, and policy implementation to uphold the highest standard of patient care. Serve as a primary point of contact for patients regarding scheduling, referrals, and general inquiries. Assess patient needs and facilitate coordination with internal and external providers to ensure continuity of care.

Verify patient eligibility and benefits for services, ensuring compliance with insurance guidelines, including Ambetter UR information for new admissions. Work with pharmacies to facilitate timely medication delivery and resolve prescription-related concerns. Address patient concerns and ensure a positive, patient-centered experience throughout the care continuum.

Act as a liaison between patients, providers, and external agencies to enhance coordination and service delivery. Implement crisis management and triage protocols to address urgent patient needs in a timely and professional manner. Establish and maintain effective relationships with internal teams, patients, and community partners.

Support clinical staff by ensuring documentation, authorizations, and required paperwork are completed efficiently. Monitor office operations to identify opportunities for process improvements and enhanced efficiency. Participate in department meetings, training sessions, and professional development initiatives. Maintain professionalism in all interactions and uphold the mission, vision, and values of the organization.

Perform other duties as assigned by the Executive Director.

Qualifications

High school diploma or equivalent required. Previous experience in healthcare office management or administration preferred. Strong knowledge of state and federal healthcare regulations. Excellent communication, organizational, and interpersonal skills. Ability to multitask, prioritize workload, and work effectively in a fast-paced environment.

Proficiency in office software applications and electronic medical record (EMR) systems. Commitment to confidentiality and ethical standards in patient care. We’re officially a Great Place to Work® ! We’ve always believed that supporting our team is just as important as supporting our patients. Now, we’re proud to share that we’ve earned Great Place to Work® Certification - based entirely on feedback from our own employees.

This certification reflects the culture we’ve worked hard to build - one rooted in trust, inclusion, and purpose-driven leadership. At Bradford Health Services , we are committed to providing exceptional care to our patients while fostering a supportive and rewarding workplace for our employees. We believe that taking care of our team allows them to take better care of others, which is why we offer a comprehensive benefits package designed to support their well-being.

Medical Coverage – Three new BCBSAL medical plans with better rates, improved co-pays, and enhanced prescription benefits. Expanded Coverage – Options for domestic partners and a wider network of in-network providers. Mental Health Support – Improved access to services and a new Employee Assistance Program (EAP) featuring digital wellness tools like Cognitive Behavioral Therapy (CBT) modules and wellness coaching.

Voluntary Coverages – Pet insurance, home and auto insurance, family legal services, and more. Student Loan Repayment – Available for nurses and therapists. Retirement Benefits – 401(k) plan through Voya to help employees plan for the future. Generous PTO – A robust paid time off policy to support work-life balance. Voluntary Benefits for Part-Time Employees – Dental, vision, life, accident insurance, and telehealth options for those working 20 hours or more per week.