Team Lead (License & Title)

The Team Lead provides day-to-day operational leadership and coaching to the L&T team, ensuring productivity, quality, SLAs, and business priorities are met. This role coordinates workflow and workload, supports onboarding and training, serves as a subject matter resource and first point of escalation, and assists with complex transactions and county issues.

The Team Lead oversees accurate and timely vehicle title and registration processing, monitors reports and ETAs, coordinates priority requests, identifies processing trends, and communicates updates, delays, and regulatory changes to stakeholders and senior management.