Client Payment Specialist

OVERVIEW

We are looking for a detail-oriented Client Payments Ofiicer to join our Finance team. You will own end-to-end payments operations including processing, reconciliations, transaction monitoring, reporting, and investigations ensuring all client transactions are handled accurately and within SLA.

RESPONSIBILITIES

Process daily local and international payments across entities to customers within the defined SLA. Reconcile and credit client deposits in real time by comparing bank statements to platform entries. Perform daily reconciliation of customer deposits and withdrawals, identifying and resolving discrepancies Handle L2 queries from the CS and Compliance teams Document, escalate and resolve transaction breaks and exceptions Co-ordinate with the treasury team to provide KYC documents for clients as requested Complete monthly reconciliation activities within SLA Calculate and analyze revenue on a daily basis Support internal and external audits across all entities Adhere to all internal control policies and ensure that the process remains under infosec, compliance and regulatory guideline at all times.

Identify areas and propose ideas for automating operational processes Create, update and manage Standard Operating Procedures (SOPs) QUALIFICATIONS Bachelor’s degree in commerce, finance, accounting, or a related field 0-3 years of relevant experience in payments operations Prior experience at an international bank, fintech, or payments company Experience with high-value, high-risk payment processes is strongly preferred Intermediate to advanced proficiency in Microsoft Excel Strong attention to detail and ability to work within tight SLAs Cryptocurrency or digital assets knowledge is a distinct