Call Center Rep I (full-time)

Description PAY GRADE : 19N PAY RANGE : $19.07 - $29.59/hour DEPARTMENT : Branch Operations Experience the difference with Educational Employees Credit Union, the largest credit union in the Central California Valley. EECU promotes a positive work environment while providing outstanding member service. EECU offers an employer contribution of 6% to 401k as well as a competitive benefits package.

The ideal candidate will have a positive attitude, great member service/sales skills and previous experience in the financial industry.

Responsibilities

Efficiently and accurately process transactions and records information Research and resolve members concerns Use active listening skills to develop a rapport with members in order to provide outstanding service Ensure that all interactions with members and prospective members are handled professionally and accurately.

Maintain knowledgeable of credit union products and services Requirements Requirements of the position include : A positive, upbeat attitude that affects members and teammates alike Ability to meet service levels & response time objectives of phone calls, emails, and other communication methods. Previous customer service experience Desire to provide outstanding member service Ability to respond and assist customers with inquiries and/or problem resolution Ability to work effectively as a team member Strong communication and active listening skills Dependable (arrive to work on time as scheduled) Spanish speaking a plus Available to work between the hours of 6:30 a.

m. to 7:15 p.m. and Saturdays between 8:30 a.m. to 1:15 p.m.