Job description
Position Overview
We are seeking a highly experienced Senior Service. Now Developer to join our team and support the design, development, and optimization of enterprise-grade solutions on the Service. Now platform. This role requires deep technical expertise, strong understanding of ITSM processes, and the ability to collaborate effectively with global stakeholders in a fast-paced, regulated environment.
Role Details Position Title: Senior Service. Now Developer Employment Type: Full-time (40 hours per week) Work Schedule: Monday to Friday, 8:00 AM – 5:00 PM Holiday Schedule: United States holidays Contract Duration: 12 months (estimated) Start Date: ASAP Language Requirement: Advanced English Education: Bachelor’s degree in Computer Science, Engineering, or a related discipline Professional Experience: Minimum of 7 years of relevant experience Key Responsibilities Lead the design, development, and implementation of Service.
Now applications, modules, and workflows in alignment with business and IT objectives. Develop and maintain custom Service. Now components, including: Business Rules UI Policies UI Scripts Client Scripts Notifications Design and support integrations using REST and SOAP APIs to ensure seamless interoperability with external systems.
Configure, enhance, and maintain core Service. Now modules, including: Incident Management Problem Management Change Management Service Catalog Ensure all implementations comply with internal security standards, governance policies, and ITIL best practices. Plan and execute platform upgrades while ensuring system stability, performance, and scalability.
Partner with ITSM process owners and business stakeholders to gather requirements and translate them into clear technical specifications. Provide advanced technical support, troubleshooting, and root-cause analysis for Service. Now-related issues. Collaborate with cross-functional and geographically distributed teams to ensure timely and successful project delivery.
Required / Preferred Service. Now Certifications Certified Technical Architect (CTA) Certified Application Developer (CAD) Certified Implementation Specialist (CIS) in: Cloud Provisioning Discovery Event Management Service Mapping Micro-Certifications (Preferred): Flow Designer Integration. Hub App Engine Studio Predictive Intelligence Professional Profile Demonstrated experience delivering complex Service.
Now implementations in large-scale or enterprise environments. Strong communication skills with the ability to engage effectively with technical and non-technical stakeholders. Proven ability to work independently while maintaining a high level of accountability and ownership. Experience operating in international, distributed teams and supporting US-based business operations.