Uniform Services Manager

Job Summary

Responsible for the resolution of guest problems, with the objective insight of building guest loyalty and maintaining first-class relationship throughout the guests’ stay. The individual must be flexible and demonstrate outstanding common sense and business acumen. The individual must be able to represent the resort in a Senior Management capacity.

Also, when points of views differ from company’s philosophy, the individual must be able to maintain emotions, personal views and opinions out of the public and employee subordinate sight. Main Duties and Responsibilities: Inspect staff and give orientation on daily arrivals, departures, hotel occupancy and department standards.

Organize and coordinate staffing and manage Uniformed Services operation to ensure that all guest needs are met. Work closely with Front Office Manager on a daily basis, regarding operational concerns and needs. Ensure compliance with company standards. Manage budgets and payroll. Oversee employee performance and development.

Coordinate VIP and group arrivals. Builds and maintains excellent relationships with all related departments, with the viewpoint of receiving other department support when dealing with guest needs. Authorizes requisitions, payroll and related items; and Rooms Division programs. Prepares monthly, quarterly and annual financial statements for Executive review.

Address all major guests alleged thefts, losses, catastrophes and fatalities, and work directly with respective departments. Works through the Lodging Management System and has a thorough knowledge of this system. Has an in-depth knowledge of resort standards, procedures, policies and legal perimeters. Assist VP of Operations, Assistant General Manager, General Manager and Director of Guest Reception/ Director of Front Office introducing and meeting with guests.

Carry out all other duties and responsibilities as requested by Executive Management. The Company operates a twenty-four (24) hour, seven (7) days a week business. Therefore, it may be necessary to change the accustomed shifts at times, as the business demands. Required Qualifications: Completed High School with above average grades.

College degree preferred but not essential. Minimum job experience level, one year as a Hotel Assistant Manager, or two years in a Supervisory position, or five years in a Guest Services, VIP Services or Concierge position. Computer literacy in: Microsoft Word Microsoft Excel Microsoft Outlook Microsoft PowerPoint Training courses which apply to job scope and duties.

Excellent command of the English Language and second language preferred but not essential. Human Resources or Human Psychology qualifications are an advantage but not essential. CPR and AED Certified. Why Join Atlantis? Join a world-class team where exceptional service, professional growth, and exciting career opportunities come together.

At Atlantis, you'll work in a dynamic environment that values teamwork, excellence, and creating unforgettable experiences.