Director of Human Resources - InterContinental Phu Quoc

People

• Direct/Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues
• Train colleagues to make sure they deliver with compliance and to the standards we expect
• Drive a great working environment for teams to thrive - linking up departments to create sense of one team
• Promote teamwork and quality service through daily communication and coordination with other departments
• Recommend or initiate any HR related actions where needed
• Create programmes to foster a positive work environment for all. Support and administer an annual team member satisfaction survey
• Educate and train managers on HR disciplines to foster productivity, and enhance performance
• Welcome and conduct new team member orientation
• Oversee maintenance of accurate and up-to-date personnel files and records for all employees
• Ensure hiring standards and applicable laws and regulations are followed
• Build great relations with outside contacts Financial
• Help create the department’s annual budget and the setting of departmental goals
• Monitor staffing and labour standards to manage costs in all departments, including staff canteen and staff accommodation
• Mitigate financial risks associated with employee relations issues
• Identify and analyse local compensation and benefits practices to ensure financial competitiveness Guest / Colleagues Experience
• Develop creative ways to inspire and motivate team members to provide guests / colleagues with a memorable experience
• Make time to interact with guests / colleagues to hear feedback and build relationships to understand how team members can increase guest satisfaction
• Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience Responsible Business
• Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community
• Ensure compliance with relevant employment laws and hotel or company policies and procedures
• Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes
• Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues
• In a union environment, may manage labour relations and represent the hotel in grievances, mediations, arbitrations and contract negotiation
• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done
• May also serve as manager on duty (MOD) on request.
• May assist with other duties as assigned by management ACCOUNTABILITIES This is the top HR role in a large, luxury, resort, or major flagship hotel with extensive facilities and services, a number of major outlets, and catering and convention facilities. Typically manages HR colleagues and admin team. WHAT WE NEED FROM YOU 1.

Education

Bachelor’s degree / higher education qualification / equivalent 2. Service years in the field : 4 years’ of related experience in HR 3. Service years in supervisor/manager level: Some supervisory experience also preferred 4. Knowledge and skills: Ability to maintain confidentiality to the extent possible in all HR related matters Professional HR designation preferred Experience in managing company provided accommodation 5. Language: Local language (Vietnamese) 6. Preferred (if required): Other languages preferred (English) Prior experience of having lived and worked in a remote location This position is open to both local and foreign applicants