Manager of Night Operations - The Hotel Hershey

Join the team at The Hotel Hershey, a luxury resort best known for its refined elegance, signature services, and abundant amenities. The Hotel Hershey is situated high atop the town of Hershey and has 326 guest rooms, including 19 Villas with 98 luxury sleeping rooms, as well as 25,000 square feet of meeting and function space.

The 1930's hotel is a Historic Hotel of America and a AAA Four-Diamond Award winner. The Night Manager provides managerial leadership for all third-shift operations and acts as the Senior Manager on Duty, which includes managing property inspection rounds with Housekeeping and Security personnel. This position also is responsible for the overall success of the Night Audit Team.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties (Duties marked with an asterisk are essential functions of this job): Supervise the activities of third shift employees including Night Audit, Security, Housekeeping, and Stewarding staff with responsibility for enforcing policies and procedures and providing corrective feedback; report incidents and activity to first or second shift department managers for follow-up.

• Meet daily with managers of the shifts preceding and following the night shift to share information about work progress, guest issues, employee issues, and other important situations and to discuss solutions for implementation.* Respond to a variety of guest requests or opportunities either directly or by accessing additional resources; such issues may include, but are not limited to, transportation requests, room change requests, noise complaints, dealing with combative guests, and or following up with guest opportunities at check out.

• Ensure all functions of the audit process are completed accurately and on time by reviewing printed reports and online system data, inspecting work in progress, training auditors, responding to auditor questions, and approving system transactions.* Develop a successful night audit team by effectively hiring, training, scheduling, coaching, and developing staff; ensure that all staff members have the tools and resources required to succeed in assigned roles.

• Oversee required training related to company policies, practices, and job-related training for all night shift employees.* Perform other duties as assigned.

Qualifications

Minimum of 2 years of related experience. Industry Experience

• Hospitality Minimum of 1 year supervisory experience. 18 years of age or older. Associate’s degree
• Hospitality Management, Other Management Relevant work experience can be substituted for education - 2 years Post-employment: RAMP Certification Must have a valid driver’s license Knowledge, Skills, and Abilities: Skilled in the use of Google Suite and Microsoft Office applications, including Excel and Word. Proven guest/employee relations, problem-solving, and organization skills. Comprehensive knowledge of Vesra, Infogenesis, Dollars on the Net, Aptech, Guestare, Cognos or similar software. Professional image representative of property image. Ability to work independently and apply good judgment. Job Demands: While performing the duties of this job, the employee is required to: Climbing Stairs Occasional (<33%) (ft maximum height) Lifting Occasional (<33%) (lbs maximum weight) Finger Dexterity Frequent (34-66%) Bending Occasional (<33%) Sitting Occasional (<33%) Standing Constant (>67%) Walking Frequent (34-66%) This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices). This job regularly requires verbal communication of detailed information to others either by phone or in person. Schedule is for Third Shift (Overnight) and includes most weekends and holidays. Occasional cross-cover of shifts for management coverage or training. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Hershey Entertainment and Resorts is an Equal Opportunity Employer