Service & Operations Manager

• Responsible for the day-to-day operations of the branch including operational efficiency, compliance with all processes and procedures, and as well as ensuring service quality standards in the branch are met in line with the Bank’s strategic objectives.

• Support the Branch Manager/PB Hub Manager in driving branch business growth, monitoring asset quality and maintaining service delivery standards.
• To ensure branch overheads are managed within budget
• To ensure branch deliver excellent customer experience
• Service Quality Improvements
• Increased productivity, efficiency and accuracy of branch operations
• Managing Operational Risk
• Increased Customer Loyalty
• Increased Customer Base & Deposit Growth
• Referrals & Cross-selling