Service Fleet Coordinator at Mercedes Benz of North Olmsted

Service Fleet Coordinator- Loaner Desk The Service Fleet Coordinator responds to the needs of our clients, sales managers, and service advisors. A friendly voice coupled with a “can do” attitude and a driven commitment to complete customer satisfaction are required skills to succeed in this role. Job Duties but not limited to this list: Coordinator is a hands-on, highly responsive customer advocate.

Listen to clients and immediately handle customer needs. Coordinator works in a TEAM culture, interacting frequently each day with service department personnel to ensure customer needs are met ASAP. Manage a fleet of loaners vehicles. Inspect for damage after each loaner is returned. Fuel Charging level up Cleanliness Maintain the Mileage for loaners – know when it’s time to retire vehicle from the fleet.

Work with the sale manager when new fleet loaners are needed. Coordinator for service team Handle scheduling valets pick up appointments. Handle scheduling returning clients vehicles when done. Communicate directly with clients, service advisors, and team members to ensure smooth process from start to finish. Clearly stating expectations Engage customers with outbound phone, email chat and text communications.

Outstanding verbal and written communications are required. Coordinator must be able to multitask very quickly and efficiently. Coordinator must be technologically inclined. Speed, accuracy, and attention to details are required skills. Other projects assigned by management. Help maintain a clean and organized work area /department.

Job Requirements: Must be 18 years of age or older with have a valid driver license in the state that you will work and a good driving record.