Housekeeping Supervisor- Canopy Downton Boston

Join Our Housekeeping Team Help lead the team that makes every stay at Canopy by Hilton Boston Downtown feel clean, comfortable, and welcoming. As Housekeeping Supervisor, you’ll work with the Executive Housekeeper to oversee daily housekeeping and laundry operations, coach Room Attendants, and inspect rooms and public areas.

This is a hands-on role. You’ll adjust assignments as priorities change and pitch in with cleaning to keep rooms ready for arriving guests and meet Hilton standards for timeliness, products, placement, and cleanliness.

What You Will Do

Supervise Room Attendants during the shift. Help prepare schedules, assign rooms and deep-cleaning tasks, and adjust assignments to maintain coverage and meet room-readiness deadlines. Inspect occupied and departure rooms, suites, corridors, public areas, and employee work areas. Check that furnishings, equipment, and linens are clean, properly placed, and in good repair.

Give team members clear feedback on inspection findings, explain how to correct deficiencies, and provide follow-up training as needed. Partner with the Director of Housekeeping to recruit, train, and develop team members, monitor performance, and recommend corrective action when appropriate. Make sure staff have the tools, supplies, and equipment they need.

Clean guest rooms, suites, and public areas as needed to support the team and meet hotel standards. Inventory linens and guest-room supplies, maintain established stock levels, and monitor commercial laundry supplies and equipment. Report shortages and equipment problems promptly. Coordinate guest requests, including VIP amenities, with the appropriate team members.

Oversee lost-and-found procedures and respect guest privacy and belongings. Communicate room status, maintenance concerns, guest requests, and priorities across shifts and departments so issues are resolved promptly. Follow and reinforce applicable health and safety requirements and the operating standards of Canopy by Hilton Boston Downtown, Olshan Properties, and Hilton.

Perform other related Rooms and Housekeeping duties as assigned. Service in Action- Set clear expectations, coach with respect, and check the details that matter to guests. What You Bring Ability to organize daily assignments, solve problems, motivate and train team members, and follow through on corrective actions. Ability to communicate effectively in spoken and written English to give and receive instructions, document work, order supplies, and read equipment manuals and safety information.

Basic math skills and familiarity with budgeting, profit and loss, percentages, and variances. Ability to handle guest and team concerns with patience, tact, and diplomacy, gather accurate information, and resolve or escalate issues appropriately.

Qualifications

Required High school diploma or equivalent. At least three years of hospitality experience, and one year of supervisory experience. Ability to obtain and maintain any licenses or permits required by law or company policy for assigned duties. Preferred Experience in extended-stay hospitality. Experience with Microsoft Office.

Ability to communicate in Spanish Experience in Houskeeeping Schedule Hospitality is a 24/7 business. This position requires regular, reliable attendance and flexibility to work varied shifts based on business needs, including mornings, evenings, weekends, and holidays. Physical and Work Requirements The essential functions of this position may be performed with or without reasonable accommodation.

Stand and walk for shifts of eight hours or longer and move frequently throughout guest rooms, corridors, public areas, and employee work areas. Frequently bend, climb, kneel, and move throughout the hotel while inspecting or cleaning assigned areas. Lift, carry, or pull items weighing up to 120 pounds. Work regularly with commercial cleaning chemicals and follow required handling, storage, and protective-equipment procedures.

Equal Employment Opportunity and Reasonable Accommodation Canopy by Hilton Boston Downtown and Olshan Properties are equal opportunity employers. Employment decisions are made without unlawful discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.

Qualified applicants and employees with disabilities may request a reasonable accommodation for the application or interview process or to perform the essential functions of the position, unless doing so would impose an undue hardship. To request an accommodation, contact BOSTN_Human. [email protected] . This posting summarizes the position.

Additional related duties may be assigned based on operational needs. E-Verify Participation Notice We participate in E-Verify to confirm that new hires are authorized to work in the United States. We use E-Verify after you accept a job offer and complete Form I-9.