Fraud Team Leader (*Fluent in German) Hold an EU Passport

Fraud Team Leader (*Fluent in English & German) Hold an EU Passport Overview : We are seeking a Fraud Team Leader to manage the daily execution and strategic direction of our fraud prevention team. This role reports directly to the Senior Fraud Manager and serves as a key leadership link between the analyst team and agents.

The successful candidate will be responsible for overseeing the fraud rule lifecycle, mentoring staff, and evolving our risk posture across all merchant brands.

Responsibilities

Fraud Strategy & Program Direction: Evolve and maintain the overall fraud prevention strategy. Set priorities and long-term vision to ensure alignment with organizational risk tolerance and revenue goals. Team Leadership & Performance: Oversee the daily operations of the Fraud Customer Agents. Manage resource allocation, conduct performance reviews, and provide mentorship to junior members.

Complaints Management: Handle and investigate customer complaints, ensuring timely, fair, and effective resolution. Stakeholder Alignment: Act as the primary point of contact for internal teams (Operations, Product, Legal) and B2B merchants. Communicate risk postures and policy changes to ensure seamless integration. Systemic Risk Mitigation: Prioritize infrastructure improvements.

Suggest enhancements for new tools, such as Machine Learning models and BI reporting, to address vulnerabilities. Quality Assurance: Conduct quality reviews of customer calls to ensure compliance with company procedures, regulatory requirements, and customer service standards. Skills & Experience: Technical Proficiency: Direct experience with the Fraud Management fraud tool is highly desired.

Leadership Experience: Proven track record of supervising or leading a team in a fraud or risk environment. Analytical Background: Ability to interpret complex data sets and translate them into actionable risk strategies. Communication: Strong ability to relay technical risk information to non-technical B2B stakeholders and executive leadership.

Native or near-native proficiency in German & Fluent in English, with strong verbal and written communication skills. Excellent Salary + Bonus + Benefits We Are Keen to Meet You! Please Apply *Please Include Your CV in Your Application