Strategic Account Manger

Position Overview

REMOTE WITHIN CANADAThe Strategic Account Manager (SAM) is responsible for developing and managing long-term, value-driven relationships with Friedman Corporation’s customer base and strategic prospects. This role serves as a trusted advisor, aligning customer goals with Friedman’s products, services, and professional services offerings to drive retention, expansion, and overall customer success. The Strategic Account Manager works cross-functionally with Professional Services, Sales & Marketing, Research & Development, and Portfolio Support teams to ensure customer satisfaction, successful adoption, and ongoing value realization. Key ResponsibilitiesCustomer & Account ManagementEstablish and maintain strong working relationships with assigned strategic customers and key prospects Act as the primary point of contact for customer engagement, communication, and escalation Understand customer business objectives and align Friedman solutions accordinglyRevenue Growth & RetentionManage and regularly communicate the Professional Services pipeline Oversee contract renewals and identify expansion and upsell opportunities Support sales efforts by identifying new opportunities within existing accounts and net-new out reachCross-Functional CollaborationPartner closely with Professional Services, Sales & Marketing, R&D, and Portfolio Support teams Coordinate internal resources to ensure successful delivery, onboarding, and ongoing support Build relationships with key internal stakeholders and leadershipProduct & Industry ExpertiseDevelop a strong understanding of all Friedman Corporation applications and products Stay informed on industry trends in distribution, manufacturing, transportation, and warehouse solutions Represent Friedman professionally in customer meetings, webinars, and eventsReporting & Process AdherenceMaintain accurate account information, pipeline data, and forecasting Follow established internal processes and systems (CRM, time entry, customer tools) Participate in regular one-on-ones, performance check-ins, and development discussions QualificationsRequired5+ years of experience in account management, strategic sales, or customer success Experience working with enterprise or mid-market B2B customers Strong communication, relationship-building, and organizational skills Ability to manage multiple accounts and priorities effectivelyPreferred Experience in Manufacturing ERP, distribution, manufacturing, or warehouse management software Background working with Professional Services organizations Familiarity with CRM systems and account forecasting The max salary range allotted for this position is between $120,000-$135,000 CAD