Medical Office Patient Access Representative

Lamoille Health Partners is seeking a professional, welcoming, and highly organized Patient Access Representative to join our team. As the first point of contact for our patients, you play a critical role in shaping the patient experience and ensuring our clinic runs smoothly. We are looking for an individual who excels in a fast-paced environment and is committed to providing compassionate care to our diverse community.

Key Responsibilities

Patient Coordination & Experience First Impressions: Greet patients and visitors with a professional and friendly demeanor, ensuring a welcoming environment. Check-In/Check-Out: Manage the full patient arrival and departure process, including verifying identities and directing patients to appropriate waiting areas. Scheduling: Coordinate and manage provider schedules, booking appointments in person and over the phone while ensuring efficient patient flow.

Phone Management: Professionally handle a multi-line phone system, directing calls, taking accurate messages, and answering general inquiries about clinic services. Administrative & Financial Registration: Accurately collect and update patient demographic and insurance information in the Electronic Health Record (EHR) system.

Insurance Verification: Verify insurance eligibility and obtain necessary authorizations or referrals prior to patient visits. Payment Collection: Collect co-pays, deductibles, and outstanding balances at the time of service; provide receipts and accurately reconcile daily collections. Records Management: Handle medical records requests and scanning of documents into patient charts with a high level of accuracy and confidentiality.

Compliance & Safety HIPAA Privacy: Maintain strict adherence to HIPAA regulations, ensuring that all patient information is kept secure and private. Reception Area: Monitor and maintain a clean, organized, and tranquil reception area. Team Collaboration: Work closely with Medical Assistants, Nurses, and Providers to communicate patient status and urgent needs.

Qualifications

High school diploma or equivalent required. Experience: 1–2 years of experience in a medical office, clinic, or high-volume customer service environment preferred. Technical Skills: * Proficiency with Electronic Health Record (EHR) systems (e.g. e. Clinical. Works) is highly desirable. Strong basic computer skills, including Microsoft Office (Word, Outlook).

Interpersonal Skills: Excellent verbal and written communication skills. Ability to remain calm and professional during high-volume periods or when assisting patients in distress. Attention to Detail: High degree of accuracy in data entry and financial transactions.

Benefits

Competitive hourly wage based on experience. Comprehensive health, dental, and vision insurance. 401(k) retirement plan with employer match. Generous Paid Time Off (PTO) and paid holidays. A mission-driven work environment where you can make a difference in your community. Lamoille Health Partners is an Equal Opportunity Employer and values a diverse, inclusive workforce.