VP Treasury Management Service & Delivery

Job Details: Job Location: Northbrook

• NORTHBROOK, IL, Position Type: Regular Full-Time, Salary Range: $108000.00 - $125000.00Salary, Job Category: VP, This position reports to SVP/Deposit Operations & Client Services Basic Functions This position oversees Treasury Management Service & Delivery which includes both product management and client servicing.

Responsibilities include

onboarding, implementation and ongoing management of new and current vendors, products and services, as well as oversight of onboarding, implementation and ongoing servicing for new and existing commercial deposit and treasury Clients. *Market insight, including deciding what products to offer, pricing of the products and positioning the products in the marketplace is outside the purview of this position since it is owned by owned by Treasury Management Sales.

Essential Duties

Lead and direct the Treasury Management Service & Delivery team by establishing priorities, communicating service expectations, assigning responsibilities and providing ongoing coaching and development. Maintain cross-training and backup coverage to support consistent service delivery.

1. Responsible for overseeing the responsibilities of the team, including, but not limited to: New and ongoing commercial deposit and treasury product management Project management, which includes the design, testing, installation, and rollout, of deposit and treasury products and services Monitor deposit and treasury vendor performance against agreed service expectations, track unresolved issues, and coordinate corrective actions. Support periodic vendor reviews and renewal planning with the departments responsible for third-party risk management and contract approval. Review and ongoing maintenance of all applicable product agreements and applications Internal deposit and treasury related department monitoring Internal and external audits and exams Creation, review, and distribution of deposit and treasury related reporting Development, review, and ongoing maintenance of department policies and procedures Creating and maintaining external and internal deposit and treasury related Client training processes, procedures, reference guides, resources and scripts Commercial Account Analysis Administration
2. Prepare and deliver performance evaluations, goal planning and coaching
3. Oversee the resolution of escalated Client and operational issues requiring a higher level of technical and analytical competence, working with minimal supervision.
4. Oversee quality control reviews of deposit and treasury onboarding, maintenance, service setup and supporting documentation. Track errors and exceptions, identify recurring causes, and coordinate corrective actions and procedure updates.
5. Provide subject matter expert assistance to the Commercial Client Services team regarding, but not limited to: New deposit account onboarding Ongoing commercial deposit account maintenance Advanced deposit account products New treasury service-related onboarding Ongoing treasury service-related servicing Deposit and treasury products and services offered to business and commercial Clients from both an end-user and technical perspective
6. Assist Commercial Client Services staff, when needed, to implement additional services for clients: Commercial Deposit accounts All Treasury Management products and services Nonessential Duties Other duties as assigned Qualifications: Knowledge, Skills and Abilities Ability to effectively lead, coach and provide direction to direct reports Advanced knowledge and application of policies, procedures, systems and regulations pertaining to Commercial Client Services Ability to manage workflow, prioritize competing responsibilities, monitor deadlines and ensure timely and accurate completion of department tasks Ability to assess operational issues, make sound decisions, escalate matters appropriately and implement effective resolutions Ability to train, communicate expectations clearly and support consistent application of department procedures Strong attention to detail with the ability to review work, identify errors or trends and reinforce quality control standards Effective communication, interpersonal, tact, and diplomacy skills when working with employees, management, clients, auditors and other departments Ability to maintain accountability for department monitoring, reporting, documentation, audit support and regulatory compliance requirements Good mathematical, analytical and problem-solving skills with the ability to interpret complex information Proficient computer skills and ability to effectively use department systems Extensive knowledge of deposit and treasury products and services Experienced in training external Clients to utilize treasury products and services Strong process improvement and efficiency skills, particularly using technology Training & Experience High School diploma or GED required; Bachelor’s degree preferred or equivalent related experience Microsoft proficiency 5 + years of business banking/treasury management experience preferred 5 + years of prior management experience preferred 3 + years of product and project management experience preferred Additional training/education helpful Fiserv application helpful Compensation Expected Salary Range: $108,000 - $125,000 *Salary will be negotiated based on relevant skills and experience as well as internal equity and alignment with market data.

Benefits

First Bank Chicago offers a comprehensive benefits package including medical/dental/vision/life insurance; 401(k); paid time off (PTO); and eligibility for an annual bonus. For a complete listing of benefits, please visit our website: https://firstbankchicago.com/Employee-Benefits. First Bank Chicago is an Equal Opportunity Employer: disability/veteran Crain’s Chicago Best Places to Work 2018 I 2019 I 2020 I 2021 I 2022 I 2023 I 2024 I 2025 I 2026