Operations Manager

What you'll be doing: Oversee Operations: Lead daily operations to boost service delivery and profitability while ensuring a positive work environment. Coach Staff: Train and mentor frontline staff to achieve excellence in customer service and operational efficiency. Plan Resources: Manage manpower planning, forecasting, and budgeting to align with organizational goals.

Drive Growth: Develop strategies to enhance team performance and improve operations for sustainable growth. Enhance Customer Experience: Address customer feedback and complaints to improve service delivery and client satisfaction. Who are they looking for: Educational Background: A Bachelor's degree or higher in business, operations management, or a related field.

Experience Needed: Minimum of 3 years in relevant operational roles, with a preference for those in the healthcare sector. Skills Required: Strong attention to detail, excellent customer relationship management, and proficiency in both English and Chinese. Technical Proficiency: Competency in Microsoft Excel and PowerPoint is essential for managing data and presentations effectively.