Credit Collection Associate (ID 1340)

Proactively contact customers regarding past‑due invoices to secure payment and resolve collection issues Manage a high‑volume collection workload, including significant inbound and outbound customer communications Negotiate payment commitments, payment plans, or settlements in alignment with credit policies and guidelines Maintain assigned customer accounts within established credit and aging targets by monitoring: Payment history Credit risk indicators Current payment trends Review and resolve daily collection exceptions, including orders placed on credit hold Investigate and resolve customer disputes related to invoices, pricing, shipments, or payments in coordination with internal teams Provide customers with required documentation (invoices, statements, proof of delivery, etc.)

to facilitate payment Accurately update customer account records and apply appropriate adjustments following accounting procedures Promote positive, professional relationships with customers while enforcing credit and collection standards Support continuous improvement initiatives related to collections processes and customer experience Requirements Bachelor’s degree in Commerce, Accounting, Finance, or a related field preferred (or equivalent education and relevant experience) Minimum 3 years of experience in collections, credit, or accounts receivable operations Basic to intermediate understanding of accounting and accounts receivable principles Strong customer service and negotiation skills Ability to communicate professionally and effectively with customers, both verbally and in writing, in English Proficiency in Microsoft Office applications, particularly Excel and word processing Experience with ERP or financial systems preferred Strong data entry skills; 10‑key proficiency and fast, accurate typing preferred High attention to detail and strong organizational skills