IT Site Support Analyst I

Troubleshoot and resolve IT issues raised by internal users. Manage incidents, service requests and technical issues through the IT Service Management system. Install, configure, update and deploy software and computer equipment. Set up, maintain, replace and troubleshoot laptops, desktops and other end-user devices. Manage IT asset inventory, lifecycle tracking, audits and documentation.

Support IT hardware procurement and warranty services. Provide support for: Wired and wireless networks Wi-Fi access points Printers and multifunction devices Conference rooms and A/V equipment Servers and network infrastructure Provide L2/L3 infrastructure support across the AE site. Escalate complex technical issues to the appropriate support teams.

Support IT projects, office expansion, relocation and technology refresh initiatives. Create and maintain technical documentation and knowledge base articles. Assist with onboarding and IT training for new employees and internal users. Work closely with managers and department heads to resolve advanced technical issues and prioritise IT requirements.

Work with vendors, suppliers and the Purchasing Team on IT-related matters. Support manufacturing-related systems and equipment, including IoT and PLC environments. Evaluate and recommend hardware and software solutions to improve IT system performance and efficiency. Perform root cause analysis and technical problem solving.

Requirements

Candidates should have hands-on experience with: Microsoft Windows, Outlook and Microsoft Office Microsoft Active Directory, including domain accounts and DHCP Local and network printers / multifunction devices Wired and wireless LAN configuration and installation iOS and Android mobile device setup and configuration Laptop and desktop setup, deployment and repair Server and network infrastructure Project coordination / project management Experience with the following infrastructure is preferred: Dell Servers Vx.

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