Lead Relationship Management

Relationship Manager –NPCI Digital Payments Business Location: Mumbai / Pan-India Department: Cards & Digital Payments Role Overview The Relationship Manager will be responsible for managing and growing strategic partnerships with issuing and acquiring banks to drive adoption and growth of NPCI’s Digital payment products and UPI.

The role requires strong stakeholder management, deep domain expertise in UPI business, acquiring business, and payment solutions, along with a sharp understanding of the digital payments’ ecosystem. The role demands ownership of go-to-market strategies, Business growth, and data-driven decision-making through cross-functional collaboration.

Key Responsibilities

• Build, nurture, and manage strategic relationships with partner banks and key stakeholders across the digital payment’s ecosystem.
• Engage with senior management at partner banks through structured reviews, governance meetings, and executive interactions.
• Own business growth targets, monthly tracking, and portfolio expansion across NPCI digital payment products and UPI remitter and acquiring business.
• Demonstrate strong P&L understanding, contribute to business strategy, commercial frameworks, and incentive structures.
• Drive GTM strategy and increase market share of NPCI digital payment products
• Lead end-to-end execution of UPI and acquiring growth programs, incentive campaigns, and activation initiatives.
• Collaborate cross-functionally with product, operations, technology, finance, and risk teams for seamless execution.
• Manage multiple projects simultaneously ensuring timely delivery and high-quality execution.
• Track performance metrics, prepare MIS, and derive insights using data analytics to identify growth opportunities.
• Resolve partner queries and escalations within defined TATs ensuring high customer satisfaction.
• Maintain a strong understanding of the digital payments’ ecosystem, regulatory environment, and market trends.
• AI skills for Data insights, work automation, Understanding dashboards, portfolio management, revenue forecasting, Compliance checks, CRM updates Required Skills & Experience
• 5+ years of relevant experience in Cards & Digital Payments business.
• Proven track record of structuring and executing digital payment and credit card businesses.
• Excellent stakeholder management skills with ability to influence senior leadership.
• Strong analytical, project management, and multitasking capabilities.
• Data-driven mindset with ability to extract insights and drive business decisions.
• Excellent communication, presentation, and interpersonal skills.
• Strong product understanding and business acumen within the NPCI digital payments ecosystem.

Preferred Skills

and Experience

• 5+ years of relevant experience in Cards & Digital Payments business.
• Expertise in Cards, UPI, Acquiring Business, and Payment solutions.