Retail Sales Supervisor

What's The Role This role involves being a Brand Ambassador in our Retail Stores. Enabling the team to hit and exceed targets will be a daily occurrence coupled with increasing customer loyalty, satisfaction and spend. Through outstanding customer service and by acting as a team leader, you will seek continuous process improvement to delight and engage your customers and your team.

A Retail Store Supervisor enjoys working in a fast paced environment where products are dynamic, people are unpredictable and you think on your feet to provide quick sales solutions and problem resolutions. Shop Floor Manager Proactively meet and greet customers to ensure their needs are being cared for Ensure the store is sufficiently manned at all times to deal with the level of customer traffic Ensure the displays meet visual merchandising standards Ensure the inventory levels are maintained Ensure all systems are functional Support the team with difficult or challenging situations Coach the team through difficult and challenging situations Motivate and recognize teams for outstanding customer interactions or problem solving Rotate staff across desks and functions in the stores as the customer needs increase.

Store Greeter Be as the “face” of the branch and the CWC Retail Brand Demonstrate warmth, care and willingness to assist Ensure ALL customers who enter the are greeted with a genuine smile or physical acknowledgment even if you are talking to another customer Help customers with quick questions and finding their way around the store, without prolonging the conversations.

Sales Advisor Use CWC Retail sales cycle to thoroughly explore customer’s needs and help them buy Be actively engaging on the shop floor to interact with customers who are seeking help to buy Walk the store with customers and demonstrate how devices work in an effort to encourage customers to buy Business Advisor

• Set and keep appointments with small business customers to introduce and demonstrate in-store solutions
• Respond to queries from small business customers within chartered timeframes
• Proactively sell and make recommendations to small business customers on products, services and accessories that will enable productivity Knowledge & Experience Associate Degree in related discipline 3-5 years’ retail, customer facing, sales experience preferred. 1 year in management or supervising a sales team Good communication and positive interpersonal skills. Computer-literate, knowledge in Microsoft Office. Ability to work flexible hours, including evenings, weekends, and holidays Ability to proactively maintain a positive environment within a team and keep them motivated Ability to properly Coach and Develop personnel. Customer Focus and service oriented. Knowledge on Telecommunications, familiarity with both wireless and broadband services. Strive to work in a dynamic, often fast paced environment. Who We Are We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands VTR, Flow, Liberty, Más Móvil, BTC, and Cabletica. We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region Why Join Us Technology excites us enables us and drives us. We´re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers´ lives with technology so that they can connect, work, live and play without missing beat. Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team. Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws #LI-PW1 Shop Floor Manager Proactively meet and greet customers to ensure their needs are being cared for Ensure the store is sufficiently manned at all times to deal with the level of customer traffic Ensure the displays meet visual merchandising standards Ensure the inventory levels are maintained Ensure all systems are functional Support the team with difficult or challenging situations Coach the team through difficult and challenging situations Motivate and recognize teams for outstanding customer interactions or problem solving Rotate staff across desks and functions in the stores as the customer needs increase. Store Greeter Be as the “face” of the branch and the CWC Retail Brand Demonstrate warmth, care and willingness to assist Ensure ALL customers who enter the are greeted with a genuine smile or physical acknowledgment even if you are talking to another customer Help customers with quick questions and finding their way around the store, without prolonging the conversations. Sales Advisor Use CWC Retail sales cycle to thoroughly explore customer’s needs and help them buy Be actively engaging on the shop floor to interact with customers who are seeking help to buy Walk the store with customers and demonstrate how devices work in an effort to encourage customers to buy Business Advisor
• Set and keep appointments with small business customers to introduce and demonstrate in-store solutions
• Respond to queries from small business customers within chartered timeframes
• Proactively sell and make recommendations to small business customers on products, services and accessories that will enable productivity Knowledge & Experience Associate Degree in related discipline 3-5 years’ retail, customer facing, sales experience preferred. 1 year in management or supervising a sales team Good communication and positive interpersonal skills. Computer-literate, knowledge in Microsoft Office. Ability to work flexible hours, including evenings, weekends, and holidays Ability to proactively maintain a positive environment within a team and keep them motivated Ability to properly Coach and Develop personnel. Customer Focus and service oriented. Knowledge on Telecommunications, familiarity with both wireless and broadband services. Strive to work in a dynamic, often fast paced environment. Who We Are We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands VTR, Flow, Liberty, Más Móvil, BTC, and Cabletica. We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region Why Join Us Technology excites us enables us and drives us. We´re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers´ lives with technology so that they can connect, work, live and play without missing beat. Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team. Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws #LI-PW1