Tailored Care Management-Extender & Peer Support Specialist-FT (Blended Position)

Tailored Care Management Extender & Certified Peer Support Specialist (Blended Position - Full-Time)

Location: Wayne County Detention Center, 207 E. Chestnut St., Goldsboro, NC 27530 Employment Type: Full-Time Schedule: 40 hours per week (30 hours TCM Extender / 10 hours Peer Support) Pay: $18.00-$22.00 per hour Work Setting: In Person

About the Position

Dixon Social Interactive Services is seeking a compassionate, recovery-oriented, and community-focused professional for a blended Tailored Care Management (TCM) Extender and Certified Peer Support Specialist position at Wayne County Detention Center in Goldsboro, North Carolina.

This full-time position combines care coordination and resource navigation with recovery-focused peer support to help individuals experiencing behavioral health challenges, intellectual and developmental disabilities (I/DD), traumatic brain injuries (TBI), and complex social needs access appropriate services and community resources.

The selected candidate will dedicate approximately 30 hours per week to Tailored Care Management Extender responsibilitiesand10 hours per week to Certified Peer Support Specialist services. The position supports individuals in navigating healthcare and social service systems, addressing barriers to care, strengthening recovery skills, and developing connections to community-based resources.

The Care Manager Extender functions under the direction and supervision of a Supervisory Care Manager and performs only approved, delegated nonclinical care management functions. The Certified Peer Support Specialist provides recovery-oriented support, advocacy, mentoring, and skill development within the scope of their certification and applicable service requirements.

The ideal candidate is committed to person-centered care, recovery, advocacy, confidentiality, and helping individuals build greater stability, independence, and community integration.

Key Responsibilities1. Tailored Care Management Extender (Approximately 30 Hours per Week)

Member Engagement & Care Coordination

• Assist with outreach, engagement, and follow-up activities to help members access appropriate services and supports.

• Help members understand care plans, appointments, referrals, and available community resources.

• Support Care Managers with assigned care coordination activities and follow-up on referrals, appointments, and service connections.

• Identify barriers to care, including transportation, scheduling, communication, and access to services, and communicate concerns to the assigned Care Manager.

• Document member interactions, outreach efforts, and assigned activities accurately and promptly in the designated care management system.

• Participate in team meetings and care coordination activities as requested.

Community Resource Navigation

• Connect members with appropriate healthcare, behavioral health, social service, and community-based programs.

• Assist members in navigating available Medicaid services and community support systems.

• Help address social determinants of health, including housing, food and nutrition, employment, transportation, healthcare access, and other essential needs.

• Use community knowledge and, when appropriate, lived experience to help members identify and access relevant resources.

• Communicate member needs, concerns, and progress to the assigned Care Manager.

Compliance & Collaboration

• Work under the direction and supervision of the Care Manager and perform only assigned and delegated functions.

• Maintain member confidentiality and comply with HIPAA, organizational policies, and applicable state and federal requirements.

• Complete required training and maintain accurate documentation.

• Ensure all TCM Extender activities remain within the approved scope of practice.

1. Certified Peer Support Specialist (Approximately 10 Hours per Week)

Recovery-Oriented Peer Support

• Provide individual and group peer support to adults experiencing mental health and/or substance use challenges.

• Use lived experience with recovery to encourage hope, resilience, self-advocacy, and personal growth.

• Serve as a positive role model while helping individuals develop healthy coping strategies and recovery-oriented goals.

• Encourage participation in treatment, recovery activities, and appropriate community-based services.

• Help individuals recognize strengths, build confidence, and work toward greater independence.

Skill Development & Community Integration

• Assist individuals in developing coping skills, healthy social relationships, and independent living skills.

• Provide education and support related to recovery planning, relapse prevention, wellness, and medication awareness within the scope of peer support practice.

• Connect individuals with appropriate recovery resources, support groups, treatment providers, and community services.

• Facilitate approved peer support groups, educational activities, and community integration opportunities.

• Encourage individuals to participate actively in their recovery and make informed decisions about their support needs.

Documentation, Safety & Professional Boundaries

• Maintain clear, accurate, timely, and confidential documentation of peer support services.

• Follow applicable service definitions, organizational policies, client rights requirements, and ethical standards.

• Maintain appropriate professional boundaries with individuals, families, staff, and community partners.

• Follow agency-approved procedures when responding to crises or emergencies and seek appropriate clinical or emergency assistance when necessary.

• Collaborate with relevant team members to support continuity of care and positive outcomes.

• Perform other related duties as assigned.

Minimum Qualifications

Candidates must meet the basic qualifications and at least one of the qualifying pathways for the TCM Care Manager Extender component, in addition to the required qualifications for the Certified Peer Support Specialist component.

Basic Qualifications

• Must be at least 18 years of age.

• Must have a high school diploma or equivalent, such as a GED.

Required TCM Care Manager Extender Qualification

Candidates must meet at least one of the following pathways:

Pathway 1: Lived Experience with I/DD or TBI

• Have lived experience with an intellectual/developmental disability (I/DD) or traumatic brain injury (TBI); and

• Have direct personal experience navigating the NC Medicaid delivery system.

Pathway 2: Behavioral Health & Peer Support

• Have lived experience with a behavioral health condition; and

• Hold a Certified Peer Support Specialist credential.

Pathway 3: Parent/Guardian Experience

• Be a parent or guardian of an individual with an I/DD, TBI, or behavioral health condition; and

• Have at least two years of direct experience providing care for and navigating the Medicaid delivery system on behalf of that individual.

Note: A parent or guardian cannot serve as a Care Manager Extender for their own family member.

Pathway 4: Relevant Paid Experience

• Have at least two years of paid experience performing functions similar to the Care Manager Extender responsibilities; and

• Have at least one year of paid experience working directly with the Tailored Care Management-eligible population.

Required Certified Peer Support Specialist Qualifications

• Current North Carolina Certified Peer Support Specialist (NC CPSS) certification.

• At least 1-2 years of experience working with individuals experiencing mental health and/or substance use challenges.

• Minimum of two consecutive years of personal recovery, as required for the peer support role.

• Valid driver's license and reliable transportation.

• Current auto insurance.

• Ability to successfully complete required background checks and drug screening.

• Strong verbal and written communication skills.

• Ability to maintain accurate documentation and comply with confidentiality requirements.

• Knowledge of recovery principles, peer support ethics, and appropriate professional boundaries.

Preferred Qualifications

& Training

The following credentials, training, or experience are preferred or may be required based on assigned duties and applicable program standards:

• Community Health Worker (CHW) certification.

• Completion of the NC Community Health Worker Standardized Core Competency Training (NC CHW SCCT).

• Experience in care coordination, case management, behavioral health, substance use recovery, or community resource navigation.

• Experience working with justice-involved individuals or individuals transitioning from detention to the community.

• CPR/First Aid certification.

• NCI Plus training.

• HIPAA, client rights, confidentiality, and bloodborne pathogens training.

• Knowledge of community-based behavioral health services and NC Medicaid resources.

What We're Looking For

• Compassionate, respectful, and committed to person-centered support.

• Recovery-oriented and able to use lived experience appropriately to encourage others.

• Knowledgeable about behavioral health, substance use recovery, and community resources.

• Comfortable supporting individuals with complex healthcare, behavioral health, and social service needs.

• Skilled in communication, active listening, advocacy, and relationship-building.

• Organized and capable of maintaining accurate, timely documentation.

• Able to maintain confidentiality and appropriate professional boundaries.

• Comfortable working independently while collaborating with Care Managers and other professionals.

• Committed to helping individuals overcome barriers to care and build stability, independence, and community connections.

Compensation

& Benefits

Pay: $18.00-$22.00 per hour

Eligible employees may receive:

• Medical, dental, and vision insurance.

• Company-paid life insurance.

• Short-term and long-term disability options.

• Optional supplemental insurance plans, including Critical Illness, Accident, Cancer Advocate, and Hospital Cash.

• Paid Time Off (PTO).

• Ten paid holidays annually.

• Bereavement leave.

• Free access to the Relias Training Platform for CEUs and professional development.

• Monthly employee celebrations.

• Formal employee recognition program.

Benefits

are subject to applicable eligibility requirements and company policies.

Make a Difference Through Care, Advocacy & Recovery

If you are passionate about helping individuals navigate healthcare systems, access essential resources, and build meaningful recovery, this blended position offers an opportunity to make a lasting impact.

Join Noble Hearts HR Consulting & Staffing in supporting a coordinated, person-centered approach to care management and peer recovery at Wayne County Detention Center.

Apply today to help strengthen recovery, improve access to care, and support individuals in building healthier, more stable futures.