Account Associate - State Farm Agent Team Member

ABOUT OUR AGENCY: I opened my agency in 2017 after serving as a military officer and spending 20 years with Pfizer, bringing a strong foundation in leadership, discipline, and teamwork into agency ownership. I attended Hampton University and am married with an adult son. Giving back is important to me, and I stay active through Kappa Alpha Psi and involvement within the local community.

Our team of four works closely together in an environment built on trust, open communication, and operating in “truth and love.” Our agency is guided by our core values, known as the 4 T’s: trust, transparency, terrific teamwork, and tenacity. We also live by a simple motto: Flexible, Fluid, and Evolving. These principles shape how we serve our customers, support one another, and show up every day.

For our team, we offer perks such as Thankful Thursdays with team lunches, team-building activities, PTO, contests for extra time off, bonuses tied to hitting goals, a 401k, health benefits, and a hiring bonus. Our culture is close-knit and family-oriented, and we’re looking for someone who is kind, coachable, motivated, and ready to learn and grow.

If you’re seeking a place where leadership, values, and personal development truly go hand-in-hand, this is a great place to build your career. ROLE DESCRIPTION: As {{ job.name }} for {{ account.name }}, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments.

You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.