Training & Quality Specialist, DLO (KL)

Our Business Integrity team has a strong user focus and a dedication to technical excellence. We aim to meet our users’ needs with reliable and high-performing platforms and services. We are seeking a Training & Quality Specialist to join our dynamic team. This role is critical in maintaining high standards of accuracy and consistency of various annotation projects through conducting quality audits and RCA, delivering data-driven insightful reports, and driving impactful metric improvement initiatives such as calibrations, training, etc.

Responsibilities

• Act as quality auditor to ensure overall quality standards and platform content security;
• Execute both quantitative and qualitative analyses of data and trends to proactively identify gaps, deliver clear insights on performance, define goals, and drive improvements;
• Conduct training, calibrations, and other improvement initiatives with various teams to continuously drive improvement in policy execution, as well as SOP understanding, and attain excellent quality results;
• Continuously improve quality inspection standards and contribute towards process and platform optimisation;
• Work closely with other departments to support relevant quality and training related needs.

Qualifications

Minimum Qualification(s)

• Fluency in English as a working language to effectively conduct quality reviews.
• Additional Language Requirement: Proficiency in one or more of the following languages is required to accurately review and moderate content for the respective language markets and understand market-specific linguistic and cultural context: Arabic, Bengali, Czech, Danish, Dutch, Tagalog, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Kazakh, Khmer, Korean, Malay, Mandarin, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Turkish, Urdu, Vietnamese.
• Prior Experience: Minimum 1 year of experience in Quality Audit/Quality Governance, and Content Moderation Policy & SOP training.
• Proficiency in Microsoft Office, especially in Excel. Proven computer fluency and understanding of software and advanced internet functions.
• Proven experience with quality audit, data analysis and quality management.
• Proven experience working in fast and evolving workflows with eye for detail.
• Proven experience maintaining a high degree of confidentiality while meeting strict deadlines.